Outage in OwnBackup

Salesforce Sandbox services are intermittently failing due to Salesforce Performance Degradation

Resolved Minor
May 19, 2024 - Started over 1 year ago - Lasted 19 days
Official incident page

Incident Report

Following Salesforce performance degradation last week, sandbox services are still intermittently failing their backups We have reached out to Salesforce for support and will keep this page up to date.
Components affected
OwnBackup Automatic Backups OwnBackup Automatic Backups OwnBackup Automatic Backups OwnBackup Automatic Backups OwnBackup Automatic Backups OwnBackup Automatic Backups OwnBackup Automatic Backups OwnBackup Automatic Backups OwnBackup Automatic Backups

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 06/07/2024 06:52PM

This incident has been resolved.

IDENTIFIED over 1 year ago - at 06/03/2024 08:33PM

We are actively collaborating with Salesforce to address this issue affecting organizations that have recently upgraded to Summer '24. Our engineering teams are working to identify a workaround for the intermittent failures before the scheduled Production org rollout is completed on June 14.

INVESTIGATING over 1 year ago - at 05/30/2024 01:38PM

Our investigation with Salesforce is still ongoing.
This degradation now affects a small subset of production services as well.
We will provide additional updates soon.

INVESTIGATING over 1 year ago - at 05/19/2024 05:08PM

Following Salesforce performance degradation last week, sandbox services are still intermittently failing their backups
We have reached out to Salesforce for support and will keep this page up to date.

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