Degraded backup performance in Hipaa4

All delayed or failed backups have been restarted by our team and are successfully running or completed. The network issue is resolved and we are now closing this incident.

A fix has been implemented and we are monitoring the results.

The majority of failed or errored backups have been restarted. No new backups have failed or errored. We'll continue to keep this incident open until they are all restarted and the majority completed.

The HIPAA4 region backups are now operational.

We identified an network issue causing a slow down in backup performance in the HIPAA4 region. At 13:30 UTC, we implemented a mitigation which resulted in positive progress. As of 15:00 UTC, we are seeing backups complete successfully. We will restart any failed backups as capacity frees up.

We are continuing to investigate an issue where backups are not completing successfully. Further updates will be provided as we gather more information and work towards a resolution.

We are still experiencing a degradation of backup performance on HIPAA4. We are currently investigating the issue.

A solution was implemented after we reobserved a degraded performance in our HIPAA4 environment.
Our team reinitiated any failed backups to ensure successful completion. Additionally, you may notice a delay in the start times of the backups.

We've identified an issue with the scheduler in the HIPAA4 region and implemented a mitigation. Backups in HIPAA4 are catching up. We will check back in 6 hours to assess performance.

We are currently investigating this issue.