Outage in OwnBackup

Archive Search - Performance degradation

Resolved Minor

April 23, 2025 - Started 2 days ago - Lasted about 5 hours
Official incident page

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Outage Details

We are investigating an issue where some users might be unable to get results from Archive Search/Widget Search and SDK Search in the APP1 region. We are working on a fix

Components affected

OwnBackup User Access

Latest Updates ( sorted recent to last )

RESOLVED 2 days ago - at 04/23/2025 06:21AM

The issue has been fixed and Archive Search/Widget Search/SDK Search are back to normal.

INVESTIGATING 2 days ago - at 04/23/2025 01:36AM

We are investigating an issue where some users might be unable to get results from Archive Search/Widget Search and SDK Search in the APP1 region.
We are working on a fix

Latest OwnBackup outages

Logging in through 'auth.owndata.com' currently redirects to the wrong page. Please log in through 'app.owndata.com'. - about 1 month ago

Slow UI performance in App1 - about 2 months ago

Services page might not be accessible for some users - 2 months ago

Customer Portal not accessible in US2 region - 2 months ago

Archive UI access in UK1 region currently not available - 2 months ago

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