Rail Tracking - updates disruption (NA)

This incident has been resolved.

Dear Valued Customer,

The root cause of the issue related to Rail tracking updates for North American customers has been discovered. Our engineering team keeps on repairing the situation. Currently, affected shipments have started to receive missing updates (no data loss has occurred). Estimated resolution time for all impacted transports: 12:00 AM (CET) / 5:00 PM (CST).

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best regards,

Szymon Przeklasa
Program Manager, Elite Support

Dear valued Customer,

We are experiencing a disruption with Rail tracking updates for North American customers. Currently, the information regarding the tracked shipments may not show the exact state of affairs due to a data ingestion delay. Our engineering team is investigating and will continue to provide updates as more information becomes available.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.


Best regards,

Szymon Przeklasa
Program Manager, Elite Support

Dear valued Customer,

We are experiencing a disruption with Rail tracking updates for North American customers. Currently, the information regarding the tracked shipments may not show the exact state of affairs due to a data ingestion delay. Our engineering team is investigating and will continue to provide updates as more information becomes available.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.


Best regards,

Szymon Przeklasa
Program Manager, Elite Support