Outage in P44

Disrupted Connection with ESTES

Resolved Minor
October 04, 2023 - Started almost 2 years ago - Lasted 26 days
Official incident page

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Outage Details

Dear Valued Customer, We are experiencing a disrupted connection with one of our carriers, i.e. ESTES. Users may experience issues in getting relevant updates related to their services like Shipment Status and Dispatch within Project44 Platform. This only impacts LTL and Last Mile customers. We are closely monitoring the situation with ESTES and will continue to provide updates as more information becomes available. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best Regards, Sanel Talic Program Manager, Customer Support
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 10/30/2023 10:42AM

This incident has been resolved.

MONITORING almost 2 years ago - at 10/27/2023 01:28PM

Dear Esteemed Customer,

We would like to confirm that the issue regarding ESTES (Imaging Services restoration) has been effectively resolved. We are diligently monitoring the situation to ensure continued seamless operation.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Kind regards,

Szymon Przeklasa
Program Manager, Customer Support

MONITORING almost 2 years ago - at 10/24/2023 08:15PM

Dear Valued Customer,

We continue working closely with ESTES on restoring Imaging Services and will continue to monitor performance.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best regards,

Szymon Przeklasa
Program Manager, Customer Support

MONITORING almost 2 years ago - at 10/16/2023 12:17PM

Dear Valued Customer,

P44 can confirm that all EDI and API connections to ESTES have been restored successfully except for Imaging Services. We continue to monitor performance and are closely engaged with ESTES to restore remaining functionality.

As an organisation, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Regards,
Nikhil Dhamija
Customer Support

MONITORING almost 2 years ago - at 10/10/2023 04:55PM

Dear Valued Customer,

We are continuing to closely monitor the situation with ESTES. At the moment, any previously enabled EDI connections have been restored, however API connectivity is still not restored.

As an organisation, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Regards,
Nikhil Dhamija

MONITORING almost 2 years ago - at 10/05/2023 03:34PM

Dear Valued Customer,

We are continuing to monitor the situation with Estes teams and will provide further details as it becomes available.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best Regards,
Sanel Talic
Program Manager, Customer Support

MONITORING almost 2 years ago - at 10/04/2023 08:16PM

Dear Valued Customer,

We are experiencing a disrupted connection with one of our carriers, i.e. ESTES. Users may experience issues in getting relevant updates related to their services like Shipment Status and Dispatch within Project44 Platform. This only impacts LTL and Last Mile customers.

We are closely monitoring the situation with ESTES and will continue to provide updates as more information becomes available.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best Regards,
Sanel Talic
Program Manager, Customer Support

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