Outage in P44

Issue with ETA's potentially missing when retrieving shipment status updates.

Resolved Minor
January 03, 2024 - Started 11 months ago - Lasted about 4 hours
Official incident page

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Outage Details

Dear Valued Customer, We are currently experiencing an issue with ETA's potentially missing when retrieving shipment status updates for all modes. User may potentially not be able to view the latest updates on a shipment for extended ocean visibility product as well. Our engineering team is investigating this with top priority and will continue to provide updates as more information becomes available. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Components affected
P44 Dispatch API P44 Documents API P44 Shipment Tracking API P44 Visibility Operations Center (VOC) P44 Rating API P44 Tracking API P44 Tracking API P44 Tracking API P44 Visibility Operations Center (VOC) P44 Tendering API P44 Tracking API P44 Tracking API P44 Documents API P44 Visibility Operations Center (VOC) P44 Visibility Operations Center (VOC) P44 NA - Visibility Operations Center (VOC) P44 Rating API P44 Visibility Operations Center (VOC)
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 01/03/2024 08:44AM

Dear Valued Customer,

We would like to confirm that the issue resolved. We are diligently monitoring the situation to ensure continued seamless operation.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Kind regards,
Samrat Rangroo
Manager, Customer Support

MONITORING 11 months ago - at 01/03/2024 05:17AM

Dear Valued Customer,

Our Engineering Team has identified the issue and implemented a fix.

As an organisation, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

IDENTIFIED 11 months ago - at 01/03/2024 04:53AM

Dear Valued Customer,

We are currently experiencing an issue with ETA's potentially missing when retrieving shipment status updates for all modes.

User may potentially not be able to view the latest updates on a shipment for extended ocean visibility product as well.

Our engineering team is investigating this with top priority and will continue to provide updates as more information becomes available.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

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