Outage in P44

Delayed Shipment Updates

Resolved Minor
January 14, 2025 - Started 6 days ago - Lasted about 3 hours
Official incident page

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Outage Details

Dear Valued Customer, We are currently seeing an issue in receiving delayed shipment updates for Ocean D2D, Barge, Customs and Terminal visibility under Ocean Insights. Our team is working on high priority to resolve the issue and there is no data loss expected. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best Regards, Swathi Support Operations Specialist
Components affected
P44 Tracking API
Latest Updates ( sorted recent to last )
RESOLVED 6 days ago - at 01/14/2025 08:31PM

Dear Valued Customer,

The issue has been resolved, and the new updates should now process as expected.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best Regards,
Vyshnav Raju
Support Operations Specialist

MONITORING 6 days ago - at 01/14/2025 06:36PM

Dear Valued Customer,

Our engineering team has identified the issue and implemented a fix. We are continuing to monitor from our end and shall post a final update as more information is available.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best Regards,
Swathi
Support Operations Specialist

INVESTIGATING 6 days ago - at 01/14/2025 05:18PM

Dear Valued Customer,

We are currently seeing an issue in receiving delayed shipment updates for Ocean D2D, Barge, Customs and Terminal visibility under Ocean Insights. Our team is working on high priority to resolve the issue and there is no data loss expected.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best Regards,
Swathi
Support Operations Specialist

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