Outage in P44

Ocean Carrier 'ZIM': API Connectivity Issue and Data Synchronization Update

Resolved Minor
March 05, 2025 - Started 6 days ago - Lasted about 16 hours
Official incident page

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Outage Details

Dear Valued Customer, We would like to inform you that the ZIM API connectivity is currently down, and as a result, no updates are being processed at this time. Our Engineering and Network teams are actively working with ZIM to restore connectivity as quickly as possible. Once restored, we will ensure that both historical and current data are synchronized, so there will be no data loss. We sincerely apologize for any inconvenience this may cause and appreciate your understanding. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best Regards, Aditya Pratap Singh Support Operations Specialist
Components affected
P44 Tracking API P44 Tracking API
Latest Updates ( sorted recent to last )
RESOLVED 6 days ago - at 03/06/2025 02:35PM

Dear Valued Customer,

We would like to inform you that the ZIM API connectivity has been resumed, all shipment status updates will be processed having them updated with the latest status. We will monitor the progress, so there will be no data loss. We sincerely apologize for any inconvenience this may cause and appreciate your understanding.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best Regards,
Soumya Kumari
Support Operations Specialist

INVESTIGATING 6 days ago - at 03/05/2025 10:37PM

Dear Valued Customer,

We would like to inform you that the ZIM API connectivity is currently down, and as a result, no updates are being processed at this time. Our Engineering and Network teams are actively working with ZIM to restore connectivity as quickly as possible. Once restored, we will ensure that both historical and current data are synchronized, so there will be no data loss. We sincerely apologize for any inconvenience this may cause and appreciate your understanding.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best Regards,
Aditya Pratap Singh
Support Operations Specialist

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