Outage in PackageCloud

Duplicate entry for certain package uploads

Resolved Minor
December 19, 2022 - Started about 2 years ago - Lasted about 7 hours
Official incident page

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Outage Details

Some customers have reported issue with uploading packages, suspected to be previously uploaded and deleted. Some customers have also reported repo install scripts not working as expected as it cannot pull down the repo config for the system where packages are to be installed.
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 12/19/2022 05:04PM

The workaround has resolve the issue of 'Duplicate Error' and repo install script issue that affected private repositories. We will work on expanding the namespace limits for private read tokens to ensure future scalability.

MONITORING about 2 years ago - at 12/19/2022 04:07PM

We've released a fix to address the 'Duplicate Error, Aborting' issue encountered by users trying to upload packages. We're now monitoring customer reports and feedback.

MONITORING about 2 years ago - at 12/19/2022 01:21PM

We have released a fix to bypass the issue of repo install scripts not working as expected. We're monitoring customer feedback and report for that.
We have started working on a bypass for duplicate entry for package upload, with the ETA still expected to be 1400 UTC.

IDENTIFIED about 2 years ago - at 12/19/2022 12:19PM

We have identified the issue to be related to the identifier limits in our database.
We're in the process of releasing a fix within the next hour 1400 UTC.

INVESTIGATING about 2 years ago - at 12/19/2022 10:14AM

Some customers have reported issue with uploading packages, suspected to be previously uploaded and deleted.
Some customers have also reported repo install scripts not working as expected as it cannot pull down the repo config for the system where packages are to be installed.

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