Outage in PackageCloud

Increased 403 Errors on package access

Resolved Major

October 24, 2025 - Started 3 months ago - Lasted 35 minutes
Official incident page

Incident Report

We are currently investigating an increase in 403 (Forbidden) errors affecting some Packagecloud repositories. Users may experience access denied errors when attempting to read packages. Our team is actively investigating the root cause and will provide updates as more information becomes available.

Components affected

PackageCloud API PackageCloud Frontend PackageCloud DNS PackageCloud Deb/Apt Repositories PackageCloud RPM/yum Repositories PackageCloud Gem Repositories PackageCloud PyPI Repositories

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 10/24/2025 04:40AM

This incident has been resolved.

INVESTIGATING 3 months ago - at 10/24/2025 04:24AM

We have confirmed it does not affect PyPI and are continuing to investigate the issue.

INVESTIGATING 3 months ago - at 10/24/2025 04:12AM

We are currently investigating an increase in 403 (Forbidden) errors affecting some Packagecloud repositories. Users may experience access denied errors when attempting to read packages.
Our team is actively investigating the root cause and will provide updates as more information becomes available.

Latest PackageCloud outages

Duplicate entry for certain package uploads - about 3 years ago

Packages uploaders not available to handle upload - about 3 years ago

AWS us-west-1 connectivity issues may impact packagecloud.io - about 4 years ago

Intermittent 50X Errors - about 4 years ago

Fallout from Maintenance Window - almost 7 years ago

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