Outage in PactSafe

*.pactsafe.io Legal Center domains displaying "insecure" alert

Resolved Minor
June 27, 2022 - Started over 2 years ago - Lasted about 1 hour
Official incident page

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Outage Details

This morning, we noticed an issue that was preventing a number of Legal Centers hosted on pactsafe.io to show an alert about the connection not being private/secure. Our engineering team is currently investigating the issue and working to resolve.
Components affected
PactSafe Hosting Availability PactSafe Custom Domains with SSL
Latest Updates ( sorted recent to last )
MONITORING over 2 years ago - at 06/27/2022 04:14PM

Around 75% of customers are back online, and we are still working to correct the remainder of Legal Center domains and should have the rest online shortly.

MONITORING over 2 years ago - at 06/27/2022 03:43PM

We've updated the incident to reflect that some custom domains are also affected.

MONITORING over 2 years ago - at 06/27/2022 03:26PM

It appears that old configurations were deployed to our CDN distributions, which in many cases has resulted in expired SSL certs being assigned. We are rolling out a fix to update all Legal Centers affected currently.

INVESTIGATING over 2 years ago - at 06/27/2022 03:11PM

This morning, we noticed an issue that was preventing a number of Legal Centers hosted on pactsafe.io to show an alert about the connection not being private/secure. Our engineering team is currently investigating the issue and working to resolve.

Latest PactSafe outages

Activity API Service Disruption - over 1 year ago
Activity API currently experiencing a disruption - about 2 years ago
Issue with async record generation for Clickwrap for CLM - about 2 years ago
Issue with available features in Ironclad Clickwrap - about 2 years ago
Error loading the new Clickwrap experience - over 2 years ago

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