Outage in Elavon
Investigation: MedEpay
Resolved Minor
September 23, 2026 - Started 10 days ago
- Lasted about 14 hours
Incident Report
Affected Service: MedEpay Provider Portal
Support teams have identified an issue impacting access to the MedEpay Provider Portal. Please use this link https://elavon.medepay-solutions.com/v2.1/login.html as a temporary workaround. Technical teams continue to work towards a resolution for this issue and we will provide updates as they are available. We apologize for the inconvenience.
Customer Service Contact Information: 877-214-6623
If you no longer wish to receive these notifications, please click the “Manage your subscription” option on your email or visit status.Elavon.com to update your notification preferences.
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Latest Updates ( sorted recent to last )
10 days ago - at 09/23/2026 04:46PM
Affected Service: MedEPay Provider Portal
Support teams have identified the issue impacting MedEpay Provider Portal. Please continue to use this link https://elavon.medepay-solutions.com/v2.1/login.html as a temporary workaround. Technical teams are planning to release a hot fix for the issue at 1:00 AM ET. Customers may experience a disruption to access to the portal for up to 10 minutes during the maintenance window.
Customer Service Contact Information: 877-214-6623
If you no longer wish to receive these notifications, please click the “Manage your subscription” option on your email or visit status.Elavon.com to update your notification preferences.
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