Split-fulfillment returns with package-protection-like products, such as Protect+ unable to be submitted

We have identified an edge case where split-fulfillment returns with package-protection-like products, such as Protect+ are unable to be submitted in the returns portal. We are currently investigating to determine impact and root cause.

We are still investigating.

We are still investigating - we have identified a potential root cause and are validating this.

Still investigating .

We determined our initial potential root cause was not the correct one. We are confirming a different potential root cause by rolling back a recent code change.

The code revert is being deployed.