Issues Submitting Returns

We've identified an issue which is preventing some items from loading on the customer portal and some exchanges from being submitted. The root cause is currently under investigation.

We have identified the issue and are releasing a potential fix. We will monitor error rates once the fix is live.

Our fix has been released and error rates have dropped. We will continue to monitor the situation.

Errors have subsided. Tighter validation in a downstream service resulted in failures on some endpoints which populated items on the customer portal. That issue has been resolved and items should now load on the portal.

While we have resolved the issue preventing items from loading on the portal, we have seen new error crop up for a subset of these orders as taxes are being calculated for exchanges. This prevents returns for this subset of orders from being submitted.