Pagero Online - Disturbances in the document flow in Italy

We have been constantly monitoring the issue, including the workaround implemented by our partner's technical team, and we can confirm everything is working as expected. Once again, we wanted to remind you that the affected documents can be resent and will be processed correctly.

We apologize for the inconveniences this caused on your side.

Should you have any question or require our assistance, please contact our Support team

We are still monitoring the workaround implemented by our partner's technical team. We also wanted to remind you that all affected documents can be resent and will be processed accordingly.

We will let you know once we receive a new update.

If you have any question, please contact our Support team

We are actively monitoring the issue related to the digital signatures on invoices within the Italian workflow, as well as the workaround implemented by our partner's technical team. Please note that all affected documents can be resent and will be processed accordingly.

We will keep you informed with any further updates on this matter.

If you have any question, please contact our Support team

We have received information from our partner in charge of adding the digital signature on e-invoices that there is an ongoing issue signing the invoices pertaining to the Italian flow in production, which is causing rejections by the Italian Tax Authority.

Their technical team applied a workaround in the meantime, so all affected documents can be resent and they should be processed correctly. From Pagero Online's end, we will inform as soon as we have any update on the matter.

If you have any question, please contact our Support team