Outage in Palo Alto Networks
Prisma Access is experiencing config push and global protect connectivity issues
Resolved Minor
Need to monitor Palo Alto Networks outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Palo Alto Networks, and never miss an outage again.
Start Free Trial
Outage Details
There are multiple reports of Prisma Access being down or in a degraded state. Panorama services cloud plugin isn't displaying any data but is reporting an internal server error. The preliminary investigation points to host resolution issues and is being investigated internally by the SRE teams.
We will provide the next update by June 13th 12:00 AM UTC
Components affected
Palo Alto Networks Americas-Argentina Palo Alto Networks EMEA-Jordan Palo Alto Networks APAC-Singapore Palo Alto Networks Americas-US Southeast Palo Alto Networks APAC-Japan South Palo Alto Networks EMEA-Ukraine Palo Alto Networks APAC-New Zealand Palo Alto Networks Americas-Canada East Palo Alto Networks APAC-Taiwan Palo Alto Networks Americas-Peru Palo Alto Networks EMEA-Spain East Palo Alto Networks EMEA-Ireland Palo Alto Networks Americas-US East (Location on-boarded prior to version 1.4) Palo Alto Networks EMEA-United Arab Emirates Palo Alto Networks Americas-US Central Palo Alto Networks EMEA-Turkey Palo Alto Networks EMEA-Greece Palo Alto Networks EMEA-UK Palo Alto Networks Americas-Venezuela Palo Alto Networks EMEA-Portugal Palo Alto Networks EMEA-Italy Palo Alto Networks EMEA-Germany South Palo Alto Networks APAC-Cambodia Palo Alto Networks EMEA-UK (Location on-boarded prior to version 1.4) Palo Alto Networks Americas-Brazil South (Location on-boarded prior to version 1.4) Palo Alto Networks EMEA-Liechtenstein Palo Alto Networks EMEA-Netherlands South Palo Alto Networks APAC-Pakistan West Palo Alto Networks EMEA-Germany North Palo Alto Networks APAC-Malaysia Palo Alto Networks Americas-US East Palo Alto Networks Americas-Canada East (Location on-boarded prior to version 1.4) Palo Alto Networks EMEA-Monaco Palo Alto Networks APAC-Bangladesh Palo Alto Networks EMEA-Austria Palo Alto Networks EMEA-Netherlands Central Palo Alto Networks APAC-South Korea (Location on-boarded prior to version 1.4) Palo Alto Networks EMEA-Belarus Palo Alto Networks Americas-Canada West Palo Alto Networks Americas-Mexico West Palo Alto Networks Americas-US Southwest Palo Alto Networks EMEA-Lithuania Palo Alto Networks Americas-US Northeast Palo Alto Networks EMEA-Switzerland Palo Alto Networks Prisma Access - Insights Palo Alto Networks Americas-US Northwest (Location on-boarded prior to version 1.4) Palo Alto Networks EMEA-Norway Palo Alto Networks APAC-Australia Southeast (Location on-boarded prior to version 1.4) Palo Alto Networks APAC-Australia East Palo Alto Networks APAC-India North Palo Alto Networks APAC-Indonesia Palo Alto Networks EMEA-Spain Central Palo Alto Networks EMEA-Poland Palo Alto Networks APAC-Myanmar Palo Alto Networks EMEA-France South Palo Alto Networks EMEA-Germany Central (Location on-boarded prior to version 1.4) Palo Alto Networks APAC-Singapore (Location on-boarded prior to version 1.4) Palo Alto Networks Americas-Paraguay Palo Alto Networks EMEA-France North (Location on-boarded prior to version 1.4) Palo Alto Networks APAC-Australia Southeast Palo Alto Networks Americas-Brazil South Palo Alto Networks Americas-Colombia Palo Alto Networks EMEA-Uzbekistan Palo Alto Networks EMEA-Israel Palo Alto Networks EMEA-Germany Central Palo Alto Networks APAC-Hong Kong Palo Alto Networks APAC-Japan Central (Location on-boarded prior to version 1.4) Palo Alto Networks EMEA-South Africa West Palo Alto Networks EMEA-Romania Palo Alto Networks EMEA-France North Palo Alto Networks EMEA-Finland Palo Alto Networks EMEA-Hungary Palo Alto Networks APAC-South Korea Palo Alto Networks EMEA-Egypt Palo Alto Networks Americas-Mexico Central Palo Alto Networks EMEA-Saudi Arabia Palo Alto Networks APAC-India West (Location on-boarded prior to version 1.4) Palo Alto Networks EMEA-Croatia Palo Alto Networks Americas-US Central (Location on-boarded prior to version 1.4) Palo Alto Networks Americas-Panama Palo Alto Networks Americas-Chile Palo Alto Networks Americas-Ecuador Palo Alto Networks APAC-Thailand Palo Alto Networks EMEA-Kuwait Palo Alto Networks EMEA-Slovenia Palo Alto Networks APAC-Japan Central Palo Alto Networks APAC-Philippines Palo Alto Networks APAC-India West Palo Alto Networks Americas-Bolivia Palo Alto Networks Americas-US West (Location on-boarded prior to version 1.4) Palo Alto Networks EMEA-Sweden Palo Alto Networks EMEA-Russia Central Palo Alto Networks EMEA-Czech Republic Palo Alto Networks EMEA-Bulgaria Palo Alto Networks Americas-Brazil East Palo Alto Networks EMEA-Belgium Palo Alto Networks EMEA-Kenya Palo Alto Networks APAC-India South Palo Alto Networks EMEA-South Africa Central Palo Alto Networks APAC-Papua New Guinea Palo Alto Networks EMEA-Moldova Palo Alto Networks EMEA-Slovakia Palo Alto Networks Americas-Brazil Central Palo Alto Networks APAC-Vietnam Palo Alto Networks APAC-Pakistan South Palo Alto Networks APAC-Australia South Palo Alto Networks EMEA-Nigeria Palo Alto Networks EMEA-Denmark Palo Alto Networks EMEA-Luxembourg Palo Alto Networks EMEA-Russia Northwest Palo Alto Networks Americas-Costa Rica Palo Alto Networks Americas-US Northwest Palo Alto Networks Americas-Canada Central Palo Alto Networks Americas-US West Palo Alto Networks EMEA-Ireland (Location on-boarded prior to version 1.4) Palo Alto Networks EMEA-Andorra Palo Alto Networks Americas-US SouthLatest Updates ( sorted recent to last )
MONITORING
almost 3 years ago - at 06/13/2022 01:45PM
Dear Customer,
Please refer to the status page for the latest update on the issue: https://status.paloaltonetworks.com/incidents/ygyp8njl5t24
Kindly note, that although the issue has been fixed on the DNS provider, and the domain updates are propagating, in case you are still experiencing connectivity issues or config push issues please try the following workaround:
Change DNS on your end clients to use 4.2.2.2 or 8.8.8.8
Request your ISP to clear the cache for *.gpcloudservice.com domain.
We appreciate your patience while the updates are being propagated.
MONITORING
almost 3 years ago - at 06/13/2022 10:14AM
The fix has been rolled out to all regions.
If you are experiencing connectivity issues, please use the corresponding links below to clear the DNS cache.
How to clear cache on your computer
How to clear cache on your mobile device
The SRE Team however continues to monitor the health of the services.
MONITORING
almost 3 years ago - at 06/13/2022 06:07AM
The fix has been rolled out to all regions excluding Canada East.
If you are experiencing connectivity issues, please use the corresponding links provided below to clear the dns cache.
How to clear cache on your computer
How to clear cache on your mobile device
MONITORING
almost 3 years ago - at 06/13/2022 04:20AM
A fix has been implemented and is being rolled out across all the compute regions. If you are experiencing connectivity issues, please use the corresponding links provided below to clear the dns cache. The next update will be provided by 5:00 am UTC once all rollout is completed.
How to clear cache on your computer
How to clear cache on your mobile device
IDENTIFIED
almost 3 years ago - at 06/13/2022 04:04AM
The issue has been resolved on the DNS provider and recovery is in progress. We are seeing access to the subdomains of the gpcloudservice.com becoming functional again. The updates are also being propagated and the SRE team is continuing to monitor the progress of the domain updates. The SRE team is continuing to insure that the services are all rendered functional.
The next update will be provided at June 13th 5:00 AM UTC
IDENTIFIED
almost 3 years ago - at 06/13/2022 03:20AM
The issue has been resolved on the DNS provider and recovery is in progress. We are seeing access to the subdomains of the gpcloudservice.com becoming functional again. The updates are also being propagated and the SRE team is continuing to monitor the progress of the domain updates. The SRE team is continuing to insure that the services are all rendered functional.
The next update will be provided at June 13th 4:00 AM UTC
IDENTIFIED
almost 3 years ago - at 06/13/2022 02:03AM
The issue has been resolved on the DNS provider and recovery is in progress. We are seeing access to the subdomains of the gpcloudservice.com becoming functional again. The updates are also being propagated and the SRE team is continuing to monitor the progress of the domain updates. The SRE team is continuing to insure that the services are all rendered functional.
The next update will be provided at June 13th 3:00 AM UTC
IDENTIFIED
almost 3 years ago - at 06/13/2022 01:37AM
The issue has been resolved on the DNS provider and recovery is in progress. We are seeing access to the subdomains of the gpcloudservice.com becoming functional again. The updates are also being propagated and the SRE team is continuing to monitor the progress of the domain updates. The SRE team is continuing to insure that the services are all rendered functional.
The next update will be provided at June 13th 2:00 AM UTC
IDENTIFIED
almost 3 years ago - at 06/13/2022 12:10AM
The issue has been resolved on the DNS provider. We are seeing access to the subdomains of the gpcloudservice.com becoming functional again. The updates are also being propagated and the SRE team is continuing to monitor the progress of the domain updates. The SRE team is continuing to insure that the services are all rendered functional.
The next update will be provided at June 13th 1:00 AM UTC
IDENTIFIED
almost 3 years ago - at 06/12/2022 11:04PM
We are continuing to work with the dns service provider to resolve this issue. We appreciate your patience while we are working towards resolving this issue.
The next update will be provided by Jun 13th 12 AM UTC
IDENTIFIED
almost 3 years ago - at 06/12/2022 10:08PM
The root cause has been identified and the SRE team is working with the third party DNS provider service to get this issue resolved and the service operational. We appreciate your patience while the SRE team works to resolve this issue.
The next status update will be provided by Jun 12th 11 PM UTC
INVESTIGATING
almost 3 years ago - at 06/12/2022 08:09PM
This incident is affecting commit pushes from panoramas to the Prisma Access backend, loss of integration with Prisma SD-WAN, statistics and status within the insights and ADEM portals.
We are continuing to investigate the issue and the next update will be provided by June 13th 12:00 AM UTC
INVESTIGATING
almost 3 years ago - at 06/12/2022 07:50PM
There are multiple reports of Prisma Access being down or in a degraded state. Panorama services cloud plugin isn't displaying any data but is reporting an internal server error. The preliminary investigation points to host resolution issues and is being investigated internally by the SRE teams.
We will provide the next update by June 13th 12:00 AM UTC
Latest Palo Alto Networks outages
SCM Command Center Dashboards, Activity Insights, and Monitor pages on the US Prod impaired - about 4 hours ago
SCM Command Center and Activity Insights outage - SA Prod - about 8 hours ago
DLP Service Degradation - 2 days ago
Be the first to know when Palo Alto Networks and other third-party services go down
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 4200 services available
Integrations with
