Palo Alto Networks is having a major outage
Updated
This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
LS
Alex Lee Inc which owns Lowes Foods, Kjs and southeast IGAs is having major issues.
Nicholas
Extremely latent connection dropping out when on my GlobalProtect VPN (can't even run a speed test). Hopping off VPN solves latency issue, but then cannot SSH into secure networks without it.
Wen
Won’t call or text my phone to verify my identity
Jackson
Tyson Foods global protect not working
Rick
Authentication Failed error
Chip
Neptune Technologies Group GlobalProtect vpn is not connecting. Connection Failed error.
Chelsea
It’s down across the organization
Setareh
I am unable to connect to Global Protect
Thomas
Won't let me login, says connection failed before asking for my credentials. Very odd as it worked all day until now
Bernarda
unable to log in , says the network connection is unreachable or the portal is unresponsive
Chase
Cannot connect to GlobalProtect
Joe
Unable to connect to Global Protect
Anurag
Unable to connect to VPN
Steven
In Louisville, Kentucky and unable to connect to GlobalProtect
Moe
I cannot connect to global protect
Lee
Can't connect to GlobalProtect in Brooklyn, NY
Ka
I cannot connect to GlobalProtect VPN at Braintree, MA
FREDDY
VPN FAILING TO CONNECT TO VPN
Kelly
If it connects everything is blocked but will not connect on reboot
Michael
Cant connect, auth fails.
Gu
Global Protect VPN not allowing network connections
Raf
Users unable to authenticate on GlobalProtect
Garrett
Global Protect is not connecting for the end users.
Jesse
Users are having authentication failure issues with Global Protect VPN.
Ethan
Global protect is not working
Edmund
GlobalProtect is down. I need to work! Please help!
Phil
Unable to connect via Global Protect VPN
Cindel
Unable to connect to GlobalProtect’s VPN
Andrzej
It is trying to connect and nothing happens
Edmund
Working for HP Inc, unable to connect via GlobalProtect. Please do something!!!
CLIN
hard time connecting, not responsive
CS61C
Bruh bring my network back. I need to finish my Lab2
Kaiser
Unable to connect to GP via Ziply. It only works through mobile hotspot internet, starting this morning. 02/06/2025
Tejas
I can't connect to the Global Protect VPN
Ishan
Its not connecting. Showing error every time, Bad Gateway.
Vladimir
The network connection is unreachable or the gateway is unresponsive. Check the network connection and reconnect. I'm trying to connect from Serbia (Europe).
Vikas
Not able to connect to Global Protect
luna
Won't connect since I started work at 7am pst
Kishore
performance degradation, latency issues and unable to connect to any servers.
Aditi
Vpn shiwing gateway error
Aditi
Gateway down error os east central
Chris
The server was unable to complete the request.
Ricardo
Not able to connect to customer VPN: "The network connection is unreachable or the portal is unresponsive." All my work colleagues have the same issue.
Jacques
No access to global protect
bob
Not able to connect to VPN
Dan
Global Protect isn't available
Jason
Is anyone else having issues with Cloud Engine... Basically, any resource access that is based on an Identity Based Rules are impacted.
Mary
Repeated connection issues
Rob
GlobalProtect connection repeatedly fails.
Joe
Network connection is unreachable
Dimitar
GlobalProtect cannot reach auth page
Jason
Globalprotect isn't reachable
Samuel
VPN networks do not work.
joshua
VPN authentication failing
CC
Authentication for VPN continually failing this morning requiring many reboots.
May
Authentication failing for VPN usage
Alfredo
Global protect is not connecting.
Greten
Can't connect, it says it Can't find my credentials
JOey
Cannot connect to office vpn via global connect
JJ
Met with "Connection Failure" message followed by "Could not connect to the GlobalProtect service. Make sure the GlobalProtect service is running. If the issue persists, contact your administrator"
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IsDown has tracked 1213 incidents since started monitoring Palo Alto Networks status in March 2021.
about 18 hours ago · lasted about 4 hours
We have identified the root cause of the issue and we will provide another update by 15:00:00 PM UTC with further details. Customer Impact Some of users may be experiencing intermittent connectivity degradation on inter region, mobile use... More details
3 days ago · lasted 3 days
Customers will see delays in new tenants getting activated. Customers might also see delays or failures in adding Devices from the Device Association portal. As a result of the issues with device association, Cloud NGFW instances & Prisma Access f... More details
4 days ago · lasted about 2 hours
We are currently investigating this issue. More details
We've tracked and collected 1213 incidents since started monitoring Palo Alto Networks status
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Monitoring 195 Palo Alto Networks services and regions
62 incidents in 2025
Number of Incidents
14 issues
Last incident
1 days ago
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Palo Alto Networks is down. You can check Palo Alto Networks status and incident details on the top of the page. IsDown continuously monitors Palo Alto Networks official status page every few minutes. In the last 24 hours, there were 1 outages reported.
Palo Alto Networks seems to be having problems. You can check Palo Alto Networks status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
Yes, there is an ongoing outage. You can check the details on the top of the page.
Yes, Palo Alto Networks might be slow has there's an ongoing outage. You can check the details on the top of the page.
IsDown monitors the Palo Alto Networks official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Palo Alto Networks last outage was on April 28, 2025 with the title "Prisma Access - Intermittent connectivity degradation in Europe"
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Palo Alto Networks and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
IsDown offers an easy way to monitor Palo Alto Networks with maximum flexibility
IsDown monitors Palo Alto Networks for major outages. A major outage is when Palo Alto Networks experiences a critical issue that severely affects one or more services/regions. When Palo Alto Networks marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.
IsDown monitors Palo Alto Networks status page for minor outages. A minor outage is when Palo Alto Networks experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.
IsDown collects all information from the outages published in Palo Alto Networks status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
Palo Alto Networks publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.
IsDown monitors Palo Alto Networks and all their 195 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Palo Alto Networks and other vendors don’t always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.
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