Outage in Palo Alto Networks

Impact to Prisma Access Management plane on Fedramp Moderate

Resolved Major
August 13, 2025 - Started 2 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating an issue where new onboardings in compute regions within one of our cloud providers are failing for Fedramp Moderate customers. There is no dataplane impact on any existing SPNs.
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 08/13/2025 06:05PM

This incident has been resolved

MONITORING 1 day ago - at 08/13/2025 05:46PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 2 days ago - at 08/13/2025 05:11PM

The issue has been identified and we are working to resolve the issue.

INVESTIGATING 2 days ago - at 08/13/2025 04:38PM

We are currently investigating an issue where new onboardings in compute regions within one of our cloud providers are failing for Fedramp Moderate customers. There is no dataplane impact on any existing SPNs.

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