Outage in Palo Alto Networks

AIOps France outage

Resolved Major

April 26, 2023 - Started almost 3 years ago - Lasted 19 days
Official incident page

Incident Report

AIOps services in France may be suffering from some failures due to service degradation from our cloud provider

Components affected

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 05/15/2023 04:22AM

This incident has been resolved.

MONITORING over 2 years ago - at 05/12/2023 07:38PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING almost 3 years ago - at 04/27/2023 06:18AM

While some services may be available, we continue to await fixes from our cloud provider for a full recovery.

INVESTIGATING almost 3 years ago - at 04/26/2023 05:52PM

Situation with service degradation has not changed due to flooding of cloud provider's datacenter in Paris region (https://status.cloud.google.com/regional/europe). We will update in next 12hrs or sooner if there is a change.

INVESTIGATING almost 3 years ago - at 04/26/2023 04:37AM

AIOps services in France may be suffering from some failures due to service degradation from our cloud provider

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