Outage in Palo Alto Networks

AutoFocus Issue

Resolved Major
October 11, 2023 - Started about 1 year ago - Lasted 3 days
Official incident page

Need to monitor Palo Alto Networks outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Palo Alto Networks, and never miss an outage again.
Start Free Trial

Outage Details

The AutoFocus UI and API are currently experiencing an issue. We are actively working on this issue and will provide another update by 02:00 UTC with further details. Customer Impact: AutoFocus UI and API are not accessible Workaround: N/A
Components affected
Palo Alto Networks AutoFocus
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 10/13/2023 09:49PM

This incident has been resolved.

IDENTIFIED about 1 year ago - at 10/13/2023 07:39PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 year ago - at 10/13/2023 03:48PM

Customers are unable to create or customize AutoFocus feeds. We have identified the issue and are working on a fix.

MONITORING about 1 year ago - at 10/12/2023 01:55AM

The core AutoFocus UI and API services have been restored. We will continue to monitor recovery and capacity for another day or two.

MONITORING about 1 year ago - at 10/11/2023 11:47PM

We have implemented a fix that has partially restored service for some customers. We are continuing to identify outstanding issues and working hard to restore the service completely.

IDENTIFIED about 1 year ago - at 10/11/2023 10:29PM

We have deployed a fix and are working with internal teams to scale capacity.

IDENTIFIED about 1 year ago - at 10/11/2023 08:04PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 year ago - at 10/11/2023 04:26PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 year ago - at 10/11/2023 02:32PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 year ago - at 10/11/2023 07:30AM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 year ago - at 10/11/2023 05:58AM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 year ago - at 10/11/2023 04:13AM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 year ago - at 10/11/2023 03:00AM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 year ago - at 10/11/2023 12:42AM

The AutoFocus UI and API are currently experiencing an issue. We are actively working on this issue and will provide another update by 02:00 UTC with further details.

Customer Impact: AutoFocus UI and API are not accessible

Workaround: N/A

Cut Vendor Outage Costs with an Internal Status Page

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3257 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime