Outage in Palo Alto Networks

AutoFocus Issue

Resolved Major
October 10, 2023 - Started about 2 years ago - Lasted 3 days
Official incident page

Incident Report

The AutoFocus UI and API are currently experiencing an issue. We are actively working on this issue and will provide another update by 02:00 UTC with further details. Customer Impact: AutoFocus UI and API are not accessible Workaround: N/A
Components affected
Palo Alto Networks AutoFocus

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 10/13/2023 09:49PM

This incident has been resolved.

IDENTIFIED about 2 years ago - at 10/13/2023 07:39PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 years ago - at 10/13/2023 03:48PM

Customers are unable to create or customize AutoFocus feeds. We have identified the issue and are working on a fix.

MONITORING about 2 years ago - at 10/12/2023 01:55AM

The core AutoFocus UI and API services have been restored. We will continue to monitor recovery and capacity for another day or two.

MONITORING about 2 years ago - at 10/11/2023 11:47PM

We have implemented a fix that has partially restored service for some customers. We are continuing to identify outstanding issues and working hard to restore the service completely.

IDENTIFIED about 2 years ago - at 10/11/2023 10:29PM

We have deployed a fix and are working with internal teams to scale capacity.

IDENTIFIED about 2 years ago - at 10/11/2023 08:04PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 years ago - at 10/11/2023 04:26PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 years ago - at 10/11/2023 02:32PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 years ago - at 10/11/2023 07:30AM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 years ago - at 10/11/2023 05:58AM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 years ago - at 10/11/2023 04:13AM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 years ago - at 10/11/2023 03:00AM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 years ago - at 10/11/2023 12:42AM

The AutoFocus UI and API are currently experiencing an issue. We are actively working on this issue and will provide another update by 02:00 UTC with further details.

Customer Impact: AutoFocus UI and API are not accessible

Workaround: N/A

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