Outage in Palo Alto Networks

Autofocus Issue

Resolved Minor
March 18, 2025 - Started 7 months ago - Lasted about 1 month
Official incident page

Incident Report

AutoFocus is currently experiencing a data processing issue affecting WildFire samples. We are actively monitoring and working to resolve this issue and will provide another update in the near future. Customer Impact: Customers can access the AutoFocus application and API; however, they may experience delays in data availability. This issue also impacts data availability on the WildFire Dashboard in SCM. Workaround: N/A
Components affected
Palo Alto Networks AutoFocus

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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 04/28/2025 04:40PM

This incident has been resolved.

MONITORING 6 months ago - at 04/21/2025 10:42PM

Fix has been implemented successfully and we are closely monitoring it for stability.

IDENTIFIED 7 months ago - at 03/17/2025 11:30PM

AutoFocus is currently experiencing a data processing issue affecting WildFire samples. We are actively monitoring and working to resolve this issue and will provide another update in the near future.

Customer Impact: Customers can access the AutoFocus application and API; however, they may experience delays in data availability. This issue also impacts data availability on the WildFire Dashboard in SCM.

Workaround: N/A

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