Outage in PandaDoc

Document can not be downloaded as PDF files

Resolved Major
May 16, 2024 - Started over 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.
Components affected
PandaDoc Uploading and downloading documents

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 05/16/2024 07:57PM

We're all set! PandaDoc is working properly and the incident has been fully resolved.
If you continue to experience any issues with this, please reach out to us at support@pandadoc.com.

MONITORING over 1 year ago - at 05/16/2024 07:46PM

We have resolved the issue and PandaDoc users should now be able to use the application normally.
We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.

IDENTIFIED over 1 year ago - at 05/16/2024 07:05PM

We’ve identified the issue and are already working on a fix.
We appreciate your patience and will post updates here as soon as possible. Stay tuned!

INVESTIGATING over 1 year ago - at 05/16/2024 06:39PM

We are actively investigating the ongoing issue.
Please check back here for updates, and we appreciate your patience while we get this resolved.

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