PandaDoc experienced a service incident lasting 30 minutes where the platform was responding slowly, templates were not visible, and document creation was affected. The issue impacted the website, document sending/opening functionality, and file upload/download capabilities. The problem was resolved after implementing a fix and monitoring the results.
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We're all set! PandaDoc is working properly and the incident has been fully resolved.
If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).
A fix has been implemented and we are monitoring the results.
We are currently investigating the issue.
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