Outage in Panopto

Panopto EU Cloud Notification 2024-10-14

Resolved Minor
October 14, 2024 - Started 2 months ago - Lasted 2 days

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Outage Details

The Panopto EU Cloud is experiencing an increased error rate in search.

We’re sorry for this interruption. Our cloud operations team is urgently investigating the issue and we’ll update here as soon as we know more.

Our next update will be within 30 minutes.

What does this mean?
Attempts to search within your Panopto site may return no results.
Components affected
Panopto Search
Latest Updates ( sorted recent to last )
2 months ago - at 10/14/2024 04:27PM

The Panopto EU Cloud is experiencing an increased error rate in search.

We’re sorry for this interruption. Our cloud operations team is urgently investigating the issue and we’ll update here as soon as we know more.

Our next update will be within 30 minutes.

What does this mean?
Attempts to search within your Panopto site may return no results.

2 months ago - at 10/14/2024 05:04PM

The Panopto EU Cloud is continuing to experience an increased error rate in search.

We’re sorry for this interruption. Our cloud operations team is currently working on fix to mitigate the issue.

Our next update will be within 30 minutes.

What does this mean?
Attempts to search within your Panopto site may return no results.

2 months ago - at 10/14/2024 05:34PM

The Panopto EU Cloud is continuing to experience an increased error rate in search.

We’re sorry for this interruption. Our cloud operations team is currently working on fix to mitigate the issue.

Our next update will be within 30 minutes.

2 months ago - at 10/14/2024 06:11PM

The Panopto EU Cloud is continuing to experience an increased error rate in search. Our cloud operations team has identified the cause of the issue and are working to fully recover the search functionality.

We’re sorry for this interruption. Our next update will be within 2 hours.

2 months ago - at 10/14/2024 08:14PM

Our cloud operations team has mitigated the issue and we are currently monitoring the search system.

We’re sorry for this interruption. We will provide an RCA for this incident within 7 days.

2 months ago - at 10/15/2024 10:21AM

The Panopto EU Cloud is again experiencing an increased error rate in search.

We’re sorry for this interruption. Our cloud operations team is urgently investigating the issue and we’ll update here as soon as we know more.

Our next update will be within one hour.

What does this mean?
Attempts to search within your Panopto site may return no results.

2 months ago - at 10/15/2024 11:16AM

The Panopto EU Cloud is continuing to experience an increased error rate in search.

We’re sorry for this interruption. Our cloud operations team is currently working on fix to mitigate the issue.

Our next update will be within one hour.

2 months ago - at 10/15/2024 12:22PM

The Panopto EU Cloud is continuing to experience an increased error rate in search.

We’re sorry for this interruption. Our cloud operations team is working urgently on a fix to mitigate the issue.

Our next update will be within one hour.

2 months ago - at 10/15/2024 01:18PM

The Panopto EU Cloud is continuing to experience an increased error rate in search.

We’re sorry for this interruption. Our cloud operations team is working urgently on a fix to mitigate the issue.

Our next update will be within one hour.

2 months ago - at 10/15/2024 02:22PM

The Panopto EU Cloud is continuing to experience some increased error rates related to search.

We’re sorry for this interruption. Our cloud operations team is working urgently on a fix to mitigate the issue.

Our next update will be within one hour.

2 months ago - at 10/15/2024 03:32PM

The Panopto EU Cloud is continuing to experience some increased error rates related to search.

We’re sorry for this interruption. Our cloud operations team is working urgently on a fix to mitigate the issue.

Our next update will be within two hours.

2 months ago - at 10/15/2024 05:33PM

The Panopto EU Cloud is continuing to experience an increased error rate in search. Our cloud operations team has identified the cause of the issue and are working to fully recover the search functionality.

We’re sorry for this interruption. Our next update will be within 2 hours.

2 months ago - at 10/15/2024 07:29PM

The Panopto EU Cloud is continuing to experience an increased error rate in search. Our cloud operations team has identified the cause of the issue and are working to fully recover the search functionality.

We’re sorry for this interruption. Our next update will be within 2 hours.

2 months ago - at 10/15/2024 09:30PM

The Panopto EU Cloud is continuing to experience an increased error rate in search. Our cloud operations team has identified the cause of the issue and are working to fully recover the search functionality.
We’re sorry for this interruption. Our next update will be within 2 hours.

2 months ago - at 10/15/2024 11:27PM

The Panopto EU Cloud is continuing to experience an increased error rate in search. Our cloud operations team has identified the cause of the issue and are working to fully recover the search functionality.
We’re sorry for this interruption. Our next update will be within 2 hours.

2 months ago - at 10/16/2024 01:29AM

The source of the increased error rates has been mitigated. Our cloud operations team is monitoring cloud metrics to ensure the issue is resolved.

Our next update will be within 24 hours.

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