Outage in Panopto
Elevated Archive Restoration Error Rates on NA Cloud 2026-01-06
Resolved Minor
January 06, 2026 - Started 6 days ago
- Lasted 2 days
Incident Report
The Panopto NA Cloud is experiencing an increased error rate in processing.
We’re sorry for this interruption. Our cloud operations team is urgently investigating the issue and we’ll update here as soon as we know more.
Our next update will be within 24 hours.
What does this mean?
Restoration of archived content is taking longer to complete than expected for some customers
We’re sorry for this interruption. Our cloud operations team is urgently investigating the issue and we’ll update here as soon as we know more.
Our next update will be within 24 hours.
What does this mean?
Restoration of archived content is taking longer to complete than expected for some customers
Components affected
Panopto Processing / EncodingNeed to monitor Panopto outages?
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Latest Updates ( sorted recent to last )
6 days ago - at 01/06/2026 01:44PM
The Panopto NA Cloud is experiencing an increased error rate in processing.
We’re sorry for this interruption. Our cloud operations team is urgently investigating the issue and we’ll update here as soon as we know more.
Our next update will be within 24 hours.
What does this mean?
Restoration of archived content is taking longer to complete than expected for some customers
5 days ago - at 01/07/2026 02:11PM
The Panopto NA Cloud is continuing to experience an increased error rate in processing archived session restoration for some customers.
Our engineering team is actively investigating this issue with urgent priority. Please bear with us while we continue to investigate the cause.
Our next update will be within 24 hours.
4 days ago - at 01/07/2026 05:15PM
The source of the increased error rates has been identified. Our cloud operations team is working on a mitigation for the issue.
Our next update will be within 24 hour.
Latest Panopto outages
Panopto NA Cloud 2025-11-28 - about 1 month ago
Panopto NA Cloud Notification 2025-11-24 - about 2 months ago
Panopto NA Cloud Notification 2025-10-20 - 3 months ago
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