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Outage in Pantheon

Intermittent access issues affecting Pantheon Dashboard

Resolved Minor
March 30, 2026 - Started 22 days ago - Lasted 4 days
Official incident page

Incident Report

Summary AI Generated

Pantheon experienced intermittent access issues affecting the Dashboard and Workflow Operations for approximately 107.5 hours. Users encountered performance problems and difficulty accessing the dashboard, with the engineering team recommending postponing non-critical dashboard and CLI tasks during the outage. The issue was resolved through multiple fix attempts and monitoring phases, with the platform returning to normal operations and confirmed stability.

We are investigating an issue affecting access to the Pantheon Dashboard. Our team is reviewing logs and metrics to determine the cause and implement a resolution. We'll share additional updates here as the situation evolves. We recommend postponing non-critical tasks involving the Dashboard or CLI until the issue is resolved. If you are unable to access the Dashboard and need urgent support, please contact helpdesk@pantheon.io for support. The next update will be provided in the next hour.

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Latest Updates ( sorted recent to last )
RESOLVED 18 days ago - at 04/03/2026 09:46PM

This incident is resolved and the Pantheon platform is operating normally. Our engineering team confirms stability across the platform. We are actively improving the system against future incidents.

MONITORING 19 days ago - at 04/02/2026 08:56PM

We have taken steps to resolve the issues with the Pantheon Dashboard. You should see improvements now, but we'll keep monitoring the results.

Thank you for your continued patience.

MONITORING 19 days ago - at 04/02/2026 02:54PM

We have applied a fix to mitigate the issue affecting the Pantheon Dashboard, and we are actively monitoring the results.

We sincerely apologize for any disruption this may have caused to your workflow and appreciate your continued patience as we finalize recovery.

INVESTIGATING 19 days ago - at 04/02/2026 11:54AM

We are continuing our efforts to stabilise the Pantheon Dashboard and provide a permanent fix. We will provide another update within the next 3 hours, or sooner if there are any new developments.

Thank you for your continued patience.

INVESTIGATING 19 days ago - at 04/02/2026 08:51AM

Our investigation into the issue affecting the Pantheon Dashboard is ongoing. We understand the impact of the issue and are committed to providing a permanent solution.

The next update will be provided in 3 hours, or if new information becomes available. We thank you for your continued patience.

INVESTIGATING 19 days ago - at 04/02/2026 05:51AM

We are actively investigating the issue. Our team remains fully engaged, and we will provide another update within the next 3 hours, or sooner if there are any new developments.

Thank you for your continued patience.

INVESTIGATING 19 days ago - at 04/02/2026 02:52AM

We are continuing to investigate the issue. There are no new updates at this time.

We will provide the next update in 3 hours or as soon as new information becomes available.

INVESTIGATING 20 days ago - at 04/01/2026 11:52PM

We continue to see improvement in system performance and a decrease in error rates. We are actively investigating the issue and working on a permanent resolution. Some users may still experience intermittent latency.

We will provide another update within the next 3 hours, or sooner if there are any new developments. Thank you for your continued patience.

INVESTIGATING 20 days ago - at 04/01/2026 08:51PM

We are seeing improvement in system performance and a decrease in error rates. Our team continues to investigate the issue and is actively working toward a permanent resolution. Some users may still experience intermittent latency in the meantime.

INVESTIGATING 20 days ago - at 04/01/2026 06:37PM

We are continuing to investigate the issue affecting the Pantheon Dashboard. We understand the impact of the issue and are fully committed to providing a permanent solution.

We will share the next update in the next 3 hours or once new information is available. Thank you for your continued patience.

INVESTIGATING 20 days ago - at 04/01/2026 01:40PM

We are continuing to actively investigate this issue. Our team remains fully engaged, and we will provide another update within the next 3 hours, or sooner if there are any new developments.

Thank you for your continued patience.

INVESTIGATING 20 days ago - at 04/01/2026 10:51AM

Our efforts to stabilise the Pantheon Dashboard are ongoing. We remain in active investigation of the issue.

We will share the next update in the next 3 hours or once new information is available. Thank you for your continued patience.

INVESTIGATING 20 days ago - at 04/01/2026 07:55AM

We are continuing to investigate the issue affecting the Pantheon Dashboard. We understand the impact of the issue and are fully committed to providing a permanent solution.

We will share the next update in the next 3 hours or once new information is available. Thank you for your continued patience.

INVESTIGATING 20 days ago - at 04/01/2026 05:04AM

We are continuing to investigate this issue.

We will provide another update within the next 3 hours, or sooner if there are any new developments. Thank you for your continued patience.

INVESTIGATING 20 days ago - at 04/01/2026 02:02AM

Our investigation of the issue affecting the Pantheon Dashboard is still ongoing. There are no new updates at this time.

We will provide our next update within the next 3 hours, or sooner if new information becomes available.

INVESTIGATING 21 days ago - at 03/31/2026 11:10PM

We are actively investigating the issue. Our team remains fully engaged, and we will share another update within the next 3 hours, or sooner if new information becomes available.

Thank you for your continued patience and understanding.

INVESTIGATING 21 days ago - at 03/31/2026 08:06PM

Investigation into the dashboard instability is ongoing. We realize the significant impact this extended downtime has had on your operations over the past 24 hours and appreciate your continued patience. Our team is fully committed to a permanent resolution and will provide more information as soon as it's available.

INVESTIGATING 21 days ago - at 03/31/2026 04:49PM

We are continuing to actively investigate the issue. Our team remains fully engaged, and we will share another update within the next 3 hours, or sooner if new information becomes available.

Thank you for your continued patience and understanding.

INVESTIGATING 21 days ago - at 03/31/2026 02:45PM

We are continuing to investigate this issue.

We will provide another update within the next 3 hours, or sooner if there are any new developments. Thank you for your continued patience.

INVESTIGATING 21 days ago - at 03/31/2026 12:10PM

Our investigation of the issue affecting the Pantheon Dashboard is still ongoing. We are continuing to review the reports to determine a root cause and restore full operations.

We will share the next update in the next 3 hours or once new information becomes available.

INVESTIGATING 21 days ago - at 03/31/2026 08:59AM

We continue to actively investigate the root cause of the issue affecting the Pantheon Dashboard.

The next update will be provided in the next 3 hours or as soon as new information becomes available. Thank you for your patience while we work on providing a solution.

INVESTIGATING 21 days ago - at 03/31/2026 06:01AM

We are actively investigating the issue. There are no new updates at this time. We’ll provide an update within the next 3 hours, or sooner if we have new information.

INVESTIGATING 21 days ago - at 03/31/2026 03:25AM

We are continuing to investigate this issue and closely monitoring the situation. We will provide another update within the next 3 hours, or sooner if there are any significant developments.

INVESTIGATING 22 days ago - at 03/31/2026 12:02AM

We are actively investigating this issue. We appreciate your patience and will provide an update within the next 3 hours or sooner if new information becomes available.

If you are unable to access the Dashboard and need urgent support, please contact helpdesk@pantheon.io.

INVESTIGATING 22 days ago - at 03/30/2026 09:55PM

Our team is continuing to investigate the root cause of the current dashboard performance issues. We are focused on a permanent resolution and appreciate your continued patience.

INVESTIGATING 22 days ago - at 03/30/2026 07:07PM

Efforts to stabilize the dashboard are ongoing. We are continuing to investigate the root cause of these intermittent issues and appreciate your continued patience while we work to restore full service.

INVESTIGATING 22 days ago - at 03/30/2026 04:47PM

We are still working to resolve the issues affecting the Dashboard. We appreciate your patience and will share more information as soon as it's available

INVESTIGATING 22 days ago - at 03/30/2026 03:49PM

We are continuing to investigate this issue.

INVESTIGATING 22 days ago - at 03/30/2026 02:49PM

Our engineering team is continuing to investigate reports of intermittent performance issues affecting the Dashboard. While we previously moved to monitoring, we are re-engaging our investigation to ensure a stable and permanent resolution.

We are committed to restoring full performance and will provide a further update within the next hour, or as soon as new information becomes available. Thank you for your continued patience.

MONITORING 22 days ago - at 03/30/2026 12:41PM

The issue has been identified, and a fix has been implemented.

We are continuing to monitor the results.

INVESTIGATING 22 days ago - at 03/30/2026 11:40AM

We are continuing to investigate the issue affecting access to the Pantheon Dashboard.

We will share an update within the next hour, or as soon as new information becomes available.

INVESTIGATING 22 days ago - at 03/30/2026 10:22AM

We are investigating an issue affecting access to the Pantheon Dashboard.

Our team is reviewing logs and metrics to determine the cause and implement a resolution. We'll share additional updates here as the situation evolves.

We recommend postponing non-critical tasks involving the Dashboard or CLI until the issue is resolved.

If you are unable to access the Dashboard and need urgent support, please contact helpdesk@pantheon.io for support. The next update will be provided in the next hour.

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