Snowflake experienced an infrastructure outage that caused query timeouts and degraded performance for Panther's Data Exploration and Search functionality over approximately 15 hours. Real-time detection and alerting remained unaffected throughout the incident. Snowflake resolved the underlying issue, after which Panther services returned to normal operation.
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This incident has been resolved.
Snowflake has confirmed that the underlying incident has been resolved and services have returned to normal. At this time, we expect Panther services to be operating normally as well.
If you continue to experience any unexpected behavior or issues, please let us know by contacting our support team.
Thank you for your patience while we monitored this incident.
A fix has been implemented and we are monitoring the results.
Snowflake is currently experiencing an outage affecting some of their infrastructure (https://status.snowflake.com/incidents/xfv4kdj30rcb). As a result, some Panther customers may experience query timeouts or slower performance on their instances. Real-time detection and alerting should be unaffected.
We're actively monitoring the situation. We'll update this page as soon as we have more information.
Thanks for your patience.
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