Outage in Parchment Inc
Timeout Issues - Administrator Accounts
Resolved MajorIncident Report
We're investigating new reports of users having trouble accessing their Parchment Administrator accounts. We'll share an update as soon as we have more information.
Components affected
Parchment Inc Parchment Award - Transcript Services Parchment Inc Parchment Award - Diploma, Certificate, Badge, CLR Parchment Inc Parchment Analyze/RecruitTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
18 days ago - at 05/27/2026 09:43PM
This incident has been resolved.
MONITORING
18 days ago - at 05/27/2026 08:20PM
After scaling infrastructure in our registration suite, and applying fixes in our user directory & our registration suite, we have mitigated the issue. The core issue appears to have been a bug in our user sync that was attempting to sync many times for a single user, which was effectively hammering our login infrastructure and causing the degraded service. We fixed the bug and now only sync once per user.
INVESTIGATING
18 days ago - at 05/27/2026 07:42PM
We are continuing to investigate this issue.
INVESTIGATING
18 days ago - at 05/27/2026 06:24PM
We are continuing to investigate this issue.
INVESTIGATING
18 days ago - at 05/27/2026 05:18PM
We are continuing to investigate this issue.
INVESTIGATING
18 days ago - at 05/27/2026 03:58PM
We're investigating new reports of users having trouble accessing their Parchment Administrator accounts. We'll share an update as soon as we have more information.
MONITORING
18 days ago - at 05/27/2026 02:00PM
Our team is closely monitoring our system for any further issues.
MONITORING
19 days ago - at 05/26/2026 09:58PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
19 days ago - at 05/26/2026 09:32PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
19 days ago - at 05/26/2026 09:21PM
We are continuing to investigate this issue.
INVESTIGATING
19 days ago - at 05/26/2026 08:08PM
Our investigation is ongoing. We'll share further updates as more information becomes available.
INVESTIGATING
19 days ago - at 05/26/2026 05:42PM
We are continuing to investigate this issue.
INVESTIGATING
19 days ago - at 05/26/2026 05:40PM
We are continuing to investigate this issue.
INVESTIGATING
26 days ago - at 05/19/2026 04:36PM
We're investigating new reports of users having trouble accessing their Parchment Administrator accounts. We'll share an update as soon as we have more information.
Latest Parchment Inc outages
GED - Order Processing Issues - 9 days ago
Website Delays, Learner Account Login Errors - 27 days ago
Slow login times - about 1 month ago
Instructure Resources Under Investigation - about 1 month ago
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