Outage in Parchment Inc
MFA code emails not being sent
Resolved MinorIncident Report
We're currently looking into an issue with multifactor verification emails from our email service provider not being sent to users logging in.
Components affected
Parchment Inc Parchment Award - Transcript Services Parchment Inc Parchment Award - Diploma, Certificate, Badge, CLR Parchment Inc Parchment Analyze/RecruitTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 09/04/2026 06:58PM
This incident has been resolved.
MONITORING
3 days ago - at 09/04/2026 03:08PM
A fix has been implemented by the service and we're currently monitoring results.
IDENTIFIED
3 days ago - at 09/04/2026 03:06PM
We are continuing to work on a fix for this issue.
IDENTIFIED
3 days ago - at 09/04/2026 01:36PM
The issue has been identified and a fix is being implemented from the service provider. We will provide another update as soon as it becomes available.
INVESTIGATING
3 days ago - at 09/04/2026 12:39PM
We're currently looking into an issue with multifactor verification emails from our email service provider not being sent to users logging in.
Latest Parchment Inc outages
Limited Consumer Support Hours - 21 days ago
Brief system update to improve our School Search on Parchment.com - about 1 month ago
Page spins when you try to order a credential. - about 1 month ago
Parchment Message "Error: Failed to get orders" - about 2 months ago
Database maintenance - 2 months ago
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