Outage in Parchment Inc
GED - Order Processing Issues
Resolved MinorIncident Report
We're currently investigating several issues affecting GED order processing:
Orders with attached documents are not updating to an Available status.
Orders for free documents that historically did not have a Document ID (DID) are now generating DIDs unexpectedly.
Orders are entering a Pending status instead of progressing to Processing.
We're actively working to identify the root cause and will provide updates as more information becomes available. We apologize for the disruption and appreciate your patience.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 06/05/2026 11:03PM
This incident has been resolved. All impacted orders have been successfully sent.
MONITORING
9 days ago - at 06/05/2026 09:19PM
Order statuses were not updating properly. This issue has been resolved. We're continuing to work through any orders affected during the outage window.
IDENTIFIED
9 days ago - at 06/05/2026 07:00PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
9 days ago - at 06/05/2026 06:50PM
We're currently investigating several issues affecting GED order processing:
Orders with attached documents are not updating to an Available status.
Orders for free documents that historically did not have a Document ID (DID) are now generating DIDs unexpectedly.
Orders are entering a Pending status instead of progressing to Processing.
We're actively working to identify the root cause and will provide updates as more information becomes available. We apologize for the disruption and appreciate your patience.
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