Outage in Parchment Inc
Instructure is aware of CVE-2026-109618 and CVE-2026-109619 (referred to as "PHP2Shell"), affecting PHP.
Resolved MinorIncident Report
Instructure is aware of CVE-2026-109618 and CVE-2026-109619 (referred to as "PHP2Shell"), affecting PHP. The Canvas application does not use PHP and is not affected. We have completed an initial assessment of our other products. Where affected PHP versions are in use, we are prioritizing remediation and have implemented compensating controls and additional monitoring while that work is completed. We will update as remediation progresses.
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Latest Updates ( sorted recent to last )
RESOLVED
25 days ago - at 10/22/2026 02:12AM
We have assessed all products on this status page. Where action was needed to protect customer-facing services, the remediation is complete. This is the final update.
INVESTIGATING
25 days ago - at 10/22/2026 12:21AM
We are continuing to investigate this issue.
INVESTIGATING
25 days ago - at 10/21/2026 10:52PM
We are continuing to investigate this issue.
INVESTIGATING
25 days ago - at 10/21/2026 09:57PM
We are continuing to investigate this issue.
INVESTIGATING
25 days ago - at 10/21/2026 08:45PM
Instructure is aware of CVE-2026-109618 and CVE-2026-109619 (referred to as "PHP2Shell"), affecting PHP. The Canvas application does not use PHP and is not affected. We have completed an initial assessment of our other products. Where affected PHP versions are in use, we are prioritizing remediation and have implemented compensating controls and additional monitoring while that work is completed. We will update as remediation progresses.
Latest Parchment Inc outages
Order Payment Processing Failing to Complete - 10 days ago
Our chat bot service is currently experiencing issues. Please refer to https://adasupport.statuspage.io/ for updates. - 11 days ago
Unable to order - 20 days ago
GED Fulfillment Delays Due to Scheduled System Upgrade - 23 days ago
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