Outage in Parchment

Award Order Processing Delays

Minor
October 22, 2025 - Started 4 days ago
Official incident page

Incident Report

We are investigating an issue where orders are successfully submitted but not processing, we will provide more information as it becomes available.
Components affected
Parchment Award - Transcript Services Parchment Award - Diploma, Certificate, Badge, CLR

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Latest Updates ( sorted recent to last )
MONITORING 4 days ago - at 10/22/2025 08:22PM

Award jobs are now processing nominally, we will continue to monitor the situation.

INVESTIGATING 4 days ago - at 10/22/2025 01:38PM

We are investigating an issue where orders are successfully submitted but not processing, we will provide more information as it becomes available.

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