Outage in Parchment
Limited Consumer Support Hours
Minor
August 17, 2026 - Started 11 days ago
Official incident page
Official incident page
Incident Report
Weather in Manila kept about a third of our support team out today, so we're shortening live support hours to 10 am–4 pm, ET, starting today through the end of the week. That applies to phones and to live chat: within those hours chat transfers to a human agent, and outside them it doesn't.
Components affected
Parchment Award - Transcript Services Parchment Award - Diploma, Certificate, Badge, CLRTrusted by 1,000+ teams
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INVESTIGATING
11 days ago - at 08/17/2026 04:59PM
Weather in Manila kept about a third of our support team out today, so we're shortening live support hours to 10 am–4 pm, ET, starting today through the end of the week. That applies to phones and to live chat: within those hours chat transfers to a human agent, and outside them it doesn't.
Latest Parchment outages
Page spins when you try to order a credential. - about 1 month ago
Parchment Message "Error: Failed to get orders" - about 1 month ago
Database maintenance - 2 months ago
Parchment Support will be closed for Juneteenth - 2 months ago
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