Outage in Parsec

[Authentication] Player Names service errors

Resolved Minor
September 26, 2025 - Started 7 days ago - Lasted about 15 hours
Official incident page

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Outage Details

We are currently experiencing an issue with the UGS - Authentication, Player Names service. Calls to the UpdatePlayerNameAsync() method are returning a 503 server error.

Engineers are investigating. Further updates will be provided as we work to resolve the issue.
Latest Updates ( sorted recent to last )
7 days ago - at 09/27/2025 12:53AM

The PlayerNames service performance has improved significantly. We are continuing to monitor it closely and will post further updates as we return to normal levels.

Apologies for any inconvenience.

7 days ago - at 09/26/2025 07:43PM

Engineers are investigating. Further updates will be provided as we work to resolve the issue.

You may experience occasional authentication errors.

7 days ago - at 09/26/2025 04:47PM

We are currently experiencing an issue with the UGS - Authentication, Player Names service. Calls to the UpdatePlayerNameAsync() method are returning a 503 server error.

Engineers are investigating. Further updates will be provided as we work to resolve the issue.

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