Outage in Parsec

AWS Service Degradation Affecting LevelPlay and iAds Platform and External APIs

Resolved Major
October 20, 2025 - Started about 3 hours ago - Lasted about 1 hour
Official incident page

Incident Report

We are investigating an ongoing issue related to an AWS outage impacting multiple services. This outage may affect parts of our infrastructure that depend on these services. Our engineering team is actively monitoring the situation and working to mitigate customer impact.

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Latest Updates ( sorted recent to last )
about 4 hours ago - at 10/20/2025 08:39AM

We are investigating an ongoing issue related to an AWS outage impacting multiple services. This outage may affect parts of our infrastructure that depend on these services. Our engineering team is actively monitoring the situation and working to mitigate customer impact.

source IsDown Parsec service outage due to server issues Reports started about 2 hours before official outage was reported

Users experience a service outage highlighted by a consistent Error 503 issue, preventing app access, logins, and connection to hosts.

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