Outage in Parsec

Remote Config not returning settings

Resolved Major
November 03, 2025 - Started 3 days ago - Lasted about 3 hours
Official incident page

Incident Report

We've become aware that Remote Config is not including any of the configured settings information when requests of it are made.

At present the service is returning valid responses, but they lack critical elements, as if no Remote Config settings had been set in the dashboard.

We're investigating the cause.

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Latest Updates ( sorted recent to last )
3 days ago - at 11/03/2025 12:39PM

Engineers have identified the issue and are implementing steps to mitigate it.

3 days ago - at 11/03/2025 12:18PM

We've identified that this only impacts users with active Game Overrides.
Disabling all Game Overrides allows your default Remote Config values to start sending immediately.

We're continuing to work to identify the cause of the issue.

3 days ago - at 11/03/2025 09:44AM

We've become aware that Remote Config is not including any of the configured settings information when requests of it are made.

At present the service is returning valid responses, but they lack critical elements, as if no Remote Config settings had been set in the dashboard.

We're investigating the cause.

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