Use cases
Software Products E-commerce MSPs Schools Development & Marketing DevOps Agencies Help Desk
Company
Internet Status Blog Pricing Log in Get started free

Parsec Outage History

Every past Parsec outage tracked by IsDown, with detection times, duration, and resolution details.

There were 281 Parsec outages since July 2020. The 116 outages from the last 12 months are summarized below, with incident details, duration, and resolution information.

Major May 25, 2026

May 2026: UBA: Some Mac builds in EU are not starting

Detected May 25, 2026 4:47 PM EDT · Resolved May 25, 2026 6:07 PM EDT · Duration about 1 hour

Parsec experienced a major incident where Mac builders in Europe were unable to accept new builds, causing extended queue times for users. The issue prevented the build system from processing requests in the EU region for 1.3 hours. The incident was resolved after investigation and remediation of the affected Mac build infrastructure.

Major May 24, 2026

May 2026: Service Queue Performance - Mac Builders seems to be down

Detected May 24, 2026 11:26 PM EDT · Resolved May 24, 2026 11:42 PM EDT · Duration 16 minutes

Parsec's Mac Builders service became unresponsive, causing a major service disruption. The monitoring system detected the outage and the team began investigating the issue. The service was restored after 16 minutes of downtime.

Minor May 20, 2026

May 2026: Partial outage - Relay

Detected May 20, 2026 8:18 PM EDT · Resolved May 20, 2026 8:46 PM EDT · Duration 28 minutes

Parsec experienced a partial outage affecting their Relay service, specifically causing allocation issues in the South America East region. The engineering team investigated and triaged the situation during the incident. The outage was resolved after 28 minutes.

Major May 14, 2026

May 2026: Build Automation – Degraded Performance (Europe Region)

Detected May 14, 2026 11:49 AM EDT · Resolved May 14, 2026 4:22 PM EDT · Duration about 5 hours

Parsec experienced degraded performance affecting UBA Mac builds in the Europe region for 4.6 hours. The incident was classified as major and impacted build automation services for Mac users in that region. The service team investigated and worked to restore normal performance during the outage period.

Minor May 13, 2026

May 2026: Elevated latencies and error responses with the leaderboard service

Detected May 13, 2026 2:35 PM EDT · Resolved May 13, 2026 3:19 PM EDT · Duration 44 minutes

Parsec's leaderboard service experienced elevated latencies and error responses for 44 minutes. The engineering team investigated and triaged the issue. The incident was classified as minor and has been resolved.

Major May 11, 2026

May 2026: Order fulfillment outage on Commerce platform

Detected May 11, 2026 5:40 AM EDT · Resolved May 11, 2026 12:49 PM EDT · Duration about 7 hours

Parsec's Commerce platform experienced a major outage lasting 7.1 hours where customer orders for purchases and cancellations were not being fulfilled due to a partner system being down. The engineering team identified and fixed the root cause, then reprocessed all pending events to restore normal order fulfillment functionality.

Major May 8, 2026

May 2026: [Build Automation] Project Statistics & Build Target Errors

Detected May 8, 2026 6:20 AM EDT · Resolved May 8, 2026 10:32 AM EDT · Duration about 4 hours

Parsec's Build Automation service experienced a major incident lasting 4.2 hours, causing Project Statistics and Build Target errors that prevented users from accessing these features. The engineering team identified the root cause and deployed a fix, restoring normal functionality to the affected pages.

Major May 4, 2026

May 2026: Automation Creation and Pipeline Triggering Unavailable

Detected May 4, 2026 10:56 AM EDT · Resolved May 4, 2026 1:32 PM EDT · Duration about 3 hours

Parsec experienced a major service disruption where automation creation and pipeline triggering functionality became completely unavailable for 2.6 hours. The incident affected users' ability to create new automations and trigger existing pipelines within the platform. The service team investigated and resolved the issue, restoring full functionality to the affected automation systems.

Minor April 29, 2026

April 2026: Identified issue affecting Friends, Lobby, Leaderboards

Detected Apr 29, 2026 2:44 PM EDT · Resolved Apr 29, 2026 5:21 PM EDT · Duration about 3 hours

Parsec's Friends, Lobby, and Leaderboards services experienced degraded performance for 2.6 hours due to an identified root cause issue. The technical team worked actively on a solution and successfully restored stable operation to all affected services. The incident was resolved with continued monitoring to ensure service stability.

Minor April 28, 2026

April 2026: Cost & Usage dashboard reporting inaccuracies for Unity DevOps

Detected Apr 28, 2026 10:11 AM EDT · Resolved Apr 30, 2026 6:35 AM EDT · Duration 2 days

Parsec experienced inaccurate reporting of Seats and Concurrency usage data in their Cost & Usage dashboard for March and April 2026. The issue affected dashboard display values but did not impact March invoice accuracy, and April invoices were corrected before charges were finalized. The incident lasted 44.4 hours and was classified as minor severity.