Parsec Outage History

Parsec experienced a major incident where Mac builders in Europe were unable to accept new builds, causing extended queue times for users. The issue prevented the build system from processing requests in the EU region for 1.3 hours. The incident was resolved after investigation and remediation of the affected Mac build infrastructure.

Parsec's Mac Builders service became unresponsive, causing a major service disruption. The monitoring system detected the outage and the team began investigating the issue. The service was restored after 16 minutes of downtime.

Parsec experienced a partial outage affecting their Relay service, specifically causing allocation issues in the South America East region. The engineering team investigated and triaged the situation during the incident. The outage was resolved after 28 minutes.

Parsec experienced degraded performance affecting UBA Mac builds in the Europe region for 4.6 hours. The incident was classified as major and impacted build automation services for Mac users in that region. The service team investigated and worked to restore normal performance during the outage period.

Parsec's leaderboard service experienced elevated latencies and error responses for 44 minutes. The engineering team investigated and triaged the issue. The incident was classified as minor and has been resolved.

Parsec's Commerce platform experienced a major outage lasting 7.1 hours where customer orders for purchases and cancellations were not being fulfilled due to a partner system being down. The engineering team identified and fixed the root cause, then reprocessed all pending events to restore normal order fulfillment functionality.

Parsec's Build Automation service experienced a major incident lasting 4.2 hours, causing Project Statistics and Build Target errors that prevented users from accessing these features. The engineering team identified the root cause and deployed a fix, restoring normal functionality to the affected pages.

Parsec experienced a major service disruption where automation creation and pipeline triggering functionality became completely unavailable for 2.6 hours. The incident affected users' ability to create new automations and trigger existing pipelines within the platform. The service team investigated and resolved the issue, restoring full functionality to the affected automation systems.

Parsec's Friends, Lobby, and Leaderboards services experienced degraded performance for 2.6 hours due to an identified root cause issue. The technical team worked actively on a solution and successfully restored stable operation to all affected services. The incident was resolved with continued monitoring to ensure service stability.

Parsec experienced inaccurate reporting of Seats and Concurrency usage data in their Cost & Usage dashboard for March and April 2026. The issue affected dashboard display values but did not impact March invoice accuracy, and April invoices were corrected before charges were finalized. The incident lasted 44.4 hours and was classified as minor severity.