Outage in Particle

Continued SIM State Management Delays (BRN310, B523, T523 Only)

Resolved Minor
April 12, 2022 - Started over 3 years ago - Lasted 2 days
Official incident page

Incident Report

SIM State Management for the BRN310, B523 and T523 have been experiencing delays for the past week, coming to a head this morning. SIM activations and deactivations for the SKUs in question may result in long periods stuck in the "updating" state. Should this state persist, or if you are performing mission critical operations with these SKUs, please open a ticket at support.particle.io. We are working with our downstream partner to resolve the issue.
Components affected
Particle B Series B523 SoM or Tracker T523 SoM Particle Boron 2G/3G

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Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 04/14/2022 10:31PM

Our metrics are showing improvements around SIM state management actions for this SKU set. We will continue to closely monitor this incident.

IDENTIFIED over 3 years ago - at 04/13/2022 07:08PM

This state remains persistent. The issue has been escalated with high priority and an update will be published as soon as one is available. If you are performing mission-critical, time-sensitive SIM activations or deactivations with these SKUs, please open a ticket at support.particle.io.

Note: EtherSIM variants of these SKUs (BRN314, B524, T524) are not affected by this incident

IDENTIFIED over 3 years ago - at 04/12/2022 12:01PM

SIM State Management for the BRN310, B523 and T523 have been experiencing delays for the past week, coming to a head this morning. SIM activations and deactivations for the SKUs in question may result in long periods stuck in the "updating" state. Should this state persist, or if you are performing mission critical operations with these SKUs, please open a ticket at support.particle.io.

We are working with our downstream partner to resolve the issue.

Latest Particle outages

Device connectivity instability - about 2 months ago
Integration and Logic partial outage - about 2 months ago
Integration, Logic & Ledger Outage - about 2 months ago
EtherSIM connectivity - about 2 months ago
Cellular outage in US - 2 months ago

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