Outage in Particle
Continued SIM State Management Delays (BRN310, B523, T523 Only)
Resolved Minor
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Outage Details
SIM State Management for the BRN310, B523 and T523 have been experiencing delays for the past week, coming to a head this morning. SIM activations and deactivations for the SKUs in question may result in long periods stuck in the "updating" state. Should this state persist, or if you are performing mission critical operations with these SKUs, please open a ticket at support.particle.io.
We are working with our downstream partner to resolve the issue.
Latest Updates ( sorted recent to last )
MONITORING
over 3 years ago - at 04/14/2022 10:31PM
Our metrics are showing improvements around SIM state management actions for this SKU set. We will continue to closely monitor this incident.
IDENTIFIED
over 3 years ago - at 04/13/2022 07:08PM
This state remains persistent. The issue has been escalated with high priority and an update will be published as soon as one is available. If you are performing mission-critical, time-sensitive SIM activations or deactivations with these SKUs, please open a ticket at support.particle.io.
Note: EtherSIM variants of these SKUs (BRN314, B524, T524) are not affected by this incident
IDENTIFIED
over 3 years ago - at 04/12/2022 12:01PM
SIM State Management for the BRN310, B523 and T523 have been experiencing delays for the past week, coming to a head this morning. SIM activations and deactivations for the SKUs in question may result in long periods stuck in the "updating" state. Should this state persist, or if you are performing mission critical operations with these SKUs, please open a ticket at support.particle.io.
We are working with our downstream partner to resolve the issue.
Latest Particle outages
EtherSIM connectivity - 2 days ago
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EtherSIM outage - about 2 months ago
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