Outage in Particle

Ethersim connectivity service degradation

Resolved Minor
February 11, 2025 - Started about 1 month ago - Lasted about 8 hours
Official incident page

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Outage Details

Particle is investigating a minor degradation in connectivity associated with EtherSIM.
Components affected
Particle Cellular Connectivity
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 02/12/2025 06:18AM

This incident has been resolved.

MONITORING about 1 month ago - at 02/12/2025 03:41AM

We are approaching full resolution. We will continue monitoring the situation over the next few hours.

MONITORING about 1 month ago - at 02/12/2025 03:05AM

We have achieved 75% resumption in EtherSIM traffic and devices reported. Our provider is continuously working to restore service.

IDENTIFIED about 1 month ago - at 02/12/2025 02:40AM

Improvement continues; we are reaching about a 65% resumption in EtherSIM traffic and devices reported. Our partner is continuously working to restore service.

IDENTIFIED about 1 month ago - at 02/12/2025 01:34AM

Improvement continues; we are reaching about a 50% resumption in EtherSIM traffic and devices reported. Our partner is actively working to restore service.

IDENTIFIED about 1 month ago - at 02/12/2025 12:39AM

Our partner is actively working to restore service; Particle is tracking a slow but continuous recovery of impacted devices.

IDENTIFIED about 1 month ago - at 02/12/2025 12:06AM

Particle is tracking initial signs of recovery for impacted EtherSIM devices.

IDENTIFIED about 1 month ago - at 02/11/2025 11:40PM

The issue has been identified and resolution work is ongoing.

INVESTIGATING about 1 month ago - at 02/11/2025 11:16PM

Particle has observed and escalated an issue affecting EtherSIM devices both in NorAm and internationally. Our connectivity partner is actively engaged. We will produce additional updates here as soon as we have more information to provide.

IDENTIFIED about 1 month ago - at 02/11/2025 11:15PM

Number of devices affected increased. Our partners are engaged in pursuing a fix. We will post an update ASAP. Only EtherSIM devices are impacted.

INVESTIGATING about 1 month ago - at 02/11/2025 10:47PM

Particle is investigating a minor degradation in connectivity associated with EtherSIM.

Latest Particle outages

Slight Delays in SIM Activation - about 2 months ago
Connectivity Incident - 2 months ago
Connectivity Outage - 2 months ago

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