EtherSIM (Small Service Degradation: CA, AUS)

All signs point to full resolution. This incident was orders of magnitude smaller and unrelated in scope to previous EtherSIM outages. An upstream provider experienced a data center failure and our EtherSIM partner quickly and successfully redirected traffic, significantly reducing impact.

We've received word that this incident is resolved, and our metrics bear out a strong recovery over the last 20 minutes.
To recap: a small number of EtherSIM devices, especially devices already struggling with connectivity, suffered from intermittent connections beginning at 2PM PDT. Devices in Canada, Australia, and parts of Europe were most impacted (in that order). A small revision to an earlier note -- there was some impact in the US, but a small enough number of devices to not rise above our normal noise floor for connections and disconnections.

We've received word that this incident is resolved, and our metrics bear out a strong recovery over the last 20 minutes.
To recap: a small number of EtherSIM devices, especially devices already struggling with connectivity, suffered from intermittent connections beginning at 2PM PDT. Devices in Canada, Australia, and parts of Europe were most impacted (in that order). A small revision to an earlier note -- there was some impact in the US, but a small enough number of devices to not rise above our normal noise floor for connections and disconnections.

We've been able to assess the impact of this outage as fairly minor, scoped primarily to Canada, with a few outliers in Australia and some parts of Europe. We currently do not see any impact in the US. While we kicked off our escalation with the highest priority -- the present downgrade of status accurately reflects impact.

We'll continue to post updates here regularly; we have been assured that work is in progress to restore service.

Particle has identified a small dropoff in EtherSIM events. We've escalated to our partners, who are actively engaged in this issue. Only a small subset of EtherSIM devices are impacted at this time, mostly impacted at the point of reconnection.

Particle is investigating an outage related to EtherSIM devices. Devices appear unable to reconnect if sessions are lost.