Outage in Particle

Delayed Usage Data for EtherSIM

Minor
May 29, 2025 - Started 7 days ago
Official incident page

Need to monitor Particle outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Particle, and never miss an outage again.
Start Free Trial

Outage Details

We’ve identified an issue affecting EtherSIM CDR data collection. The issue began on May 27 at 2:19 AM CST. This does not impact device connectivity or data flow—all EtherSIM devices remain online and fully operational. However, customers will experience a delay in usage data visibility within the Console and usage CSV exports. No usage data is lost; it will be backfilled once the issue is resolved. We are actively working to resolve the issue and will provide updates as progress is made.
Components affected
Particle Management Console
Latest Updates ( sorted recent to last )
IDENTIFIED 6 days ago - at 05/30/2025 10:31PM

The issue was identified, and the team applied a partial fix. We’re working with the vendor to resolve the issue and backfill data.

INVESTIGATING 7 days ago - at 05/29/2025 04:32PM

We’ve identified an issue affecting EtherSIM CDR data collection. The issue began on May 27 at 2:19 AM CST. This does not impact device connectivity or data flow—all EtherSIM devices remain online and fully operational.

However, customers will experience a delay in usage data visibility within the Console and usage CSV exports. No usage data is lost; it will be backfilled once the issue is resolved.

We are actively working to resolve the issue and will provide updates as progress is made.

Latest Particle outages

EtherSIM outage in USA and Canada - 1 day ago
Electron 2G/3G (Non EtherSIM, non LTE) connectivity disruption - about 1 month ago
European connectivity impacted due to ES/PT/FR Power outages - about 1 month ago
EtherSIM (Small Service Degradation) - about 1 month ago
EtherSIM (Small Service Degradation: CA, AUS) - about 2 months ago

All Third-Party Status Pages in One Dashboard

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4200 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook