Outage in Particle

Delayed Usage Data for EtherSIM

Resolved Minor
May 29, 2025 - Started 2 months ago - Lasted 14 days
Official incident page

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Outage Details

We’ve identified an issue affecting EtherSIM CDR data collection. The issue began on May 27 at 2:19 AM CST. This does not impact device connectivity or data flow—all EtherSIM devices remain online and fully operational. However, customers will experience a delay in usage data visibility within the Console and usage CSV exports. No usage data is lost; it will be backfilled once the issue is resolved. We are actively working to resolve the issue and will provide updates as progress is made.
Components affected
Particle Management Console
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 06/12/2025 05:57PM

EtherSIM CDR data collection is fully operational, all data affected by this incident was backfill. Usage data visibility within the Console and usage CSV exports is fully operational.

IDENTIFIED 2 months ago - at 05/30/2025 10:31PM

The issue was identified, and the team applied a partial fix. We’re working with the vendor to resolve the issue and backfill data.

INVESTIGATING 2 months ago - at 05/29/2025 04:32PM

We’ve identified an issue affecting EtherSIM CDR data collection. The issue began on May 27 at 2:19 AM CST. This does not impact device connectivity or data flow—all EtherSIM devices remain online and fully operational.

However, customers will experience a delay in usage data visibility within the Console and usage CSV exports. No usage data is lost; it will be backfilled once the issue is resolved.

We are actively working to resolve the issue and will provide updates as progress is made.

Latest Particle outages

Console events not showing - 8 days ago
Degraded Performance in SIM Management - 24 days ago
Canada Rogers incident - about 1 month ago
EtherSIM outage in USA and Canada - about 2 months ago
Electron 2G/3G (Non EtherSIM, non LTE) connectivity disruption - 3 months ago

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