Outage in Paubox System

Intermittent inbound mail delays

Resolved Minor
September 17, 2025 - Started 5 days ago - Lasted about 3 hours
Official incident page

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Outage Details

We're currently investigating delays for some inbound mail. Customers viewing their Paubox dashboard's Inbound Security Mail Log may see a mix of emails with "Delivered" status and "No Delivery Status Found".
Components affected
Paubox System Inbound Security
Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 09/18/2025 04:52AM

This incident is now resolved. Any mail that was delayed has been delivered or is delivering now.

Where applicable, a new Inbound Security Mail Log entry with "Delivered" status was created. Please disregard older, duplicate "No Delivery Status Found" mail log entries for the same email due to this issue.

MONITORING 5 days ago - at 09/18/2025 04:30AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 5 days ago - at 09/18/2025 04:02AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 5 days ago - at 09/18/2025 01:32AM

We're currently investigating delays for some inbound mail. Customers viewing their Paubox dashboard's Inbound Security Mail Log may see a mix of emails with "Delivered" status and "No Delivery Status Found".

Latest Paubox System outages

Some customers reporting inbound mail deferrals - 13 days ago
Inbound mail delays - 14 days ago
Inbound mail delays - 20 days ago
Delivery Delays - about 1 month ago
Intermittent mail delays - about 2 months ago

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