Outage in Paubox System

Intermittent inbound mail delays

Resolved Minor
September 17, 2025 - Started 29 days ago - Lasted about 3 hours
Official incident page

Incident Report

We're currently investigating delays for some inbound mail. Customers viewing their Paubox dashboard's Inbound Security Mail Log may see a mix of emails with "Delivered" status and "No Delivery Status Found".
Components affected
Paubox System Inbound Security
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Latest Updates ( sorted recent to last )
RESOLVED 29 days ago - at 09/18/2025 04:52AM

This incident is now resolved. Any mail that was delayed has been delivered or is delivering now.

Where applicable, a new Inbound Security Mail Log entry with "Delivered" status was created. Please disregard older, duplicate "No Delivery Status Found" mail log entries for the same email due to this issue.

MONITORING 29 days ago - at 09/18/2025 04:30AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 29 days ago - at 09/18/2025 04:02AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 29 days ago - at 09/18/2025 01:32AM

We're currently investigating delays for some inbound mail. Customers viewing their Paubox dashboard's Inbound Security Mail Log may see a mix of emails with "Delivered" status and "No Delivery Status Found".

Latest Paubox System outages

Some Email API customers reporting HTTP response timeouts - 17 days ago
Some customers reporting inbound mail deferrals - about 1 month ago
Inbound mail delays - about 1 month ago
Inbound mail delays - about 1 month ago
Delivery Delays - about 2 months ago

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