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Outage in Paubox System

Some customers report outbound mail delays

Resolved Minor
December 03, 2025 - Started 5 months ago - Lasted about 11 hours
Official incident page

Incident Report

Some customers report outbound mail delays in excess of 10 min - we are investigating

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Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 12/04/2025 04:08AM

The deferral queue has cleared and outbound is functioning normally.

MONITORING 5 months ago - at 12/03/2025 11:27PM

Mail log data has been restored. We are continuing to monitor the deferred queue while it processes the backlog.

INVESTIGATING 5 months ago - at 12/03/2025 10:13PM

Customers are reporting missing outbound mail log data - we are investigating.

MONITORING 5 months ago - at 12/03/2025 08:45PM

A fix is in place a new mail is flowing normally - we expect another 3-4 hours for the deferred queue to unspool. We'll continue to monitor and update you if anything changes.

IDENTIFIED 5 months ago - at 12/03/2025 07:30PM

We're continuing to work on the fix for this issue.

IDENTIFIED 5 months ago - at 12/03/2025 05:17PM

We have identified the issue and are working on a fix.

INVESTIGATING 5 months ago - at 12/03/2025 05:07PM

Some customers report outbound mail delays in excess of 10 min - we are investigating

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