Outage in pawaPay

Performance degradation affecting Cameroon Orange + Intouch services

Major
August 12, 2025 - Started about 16 hours ago
Official incident page

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Outage Details

We have identified instability in Cameroon Orange + Intouch services. We have escalated this to the MMO for resolution.
Components affected
pawaPay Orange :: Web Deposit pawaPay Orange :: Payout
Latest Updates ( sorted recent to last )
IDENTIFIED about 6 hours ago - at 08/13/2025 09:22AM

This is a quick update to inform you that we are still experiencing degraded performance in our Orange Cameroon payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

IDENTIFIED about 6 hours ago - at 08/13/2025 09:21AM

We are continuing to work on a fix for this issue.

IDENTIFIED about 8 hours ago - at 08/13/2025 07:23AM

This is a quick update to inform you that we are again experiencing an outage in our Cameroon Orange + Intouch services, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

INVESTIGATING about 13 hours ago - at 08/13/2025 01:49AM

We have identified instability in Cameroon Orange + Intouch services. We have escalated this to the MMO for resolution.

MONITORING about 13 hours ago - at 08/13/2025 01:36AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 16 hours ago - at 08/12/2025 10:29PM

We have identified instability in Cameroon Orange + Intouch services. We have escalated this to the MMO for resolution.

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