Outage in pawaPay

Performance degradation affecting Rwanda Airtel services

Resolved Minor
August 19, 2025 - Started 7 days ago - Lasted 3 days
Official incident page

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Outage Details

We are experiencing degraded performance in the Rwanda Airtel services. We are investigating the issue.
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 08/22/2025 12:02PM

The incident has been resolved. We apologise for the inconvenience.

MONITORING 4 days ago - at 08/22/2025 10:29AM

We are seeing improvements in success rates and will continue monitoring the incident.

IDENTIFIED 4 days ago - at 08/22/2025 12:21AM

This is a quick update to inform you that we are still experiencing degraded performance in our Rwanda Airtel deposit and payout gateways, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

IDENTIFIED 5 days ago - at 08/21/2025 03:53AM

This is a quick update to inform you that we are still experiencing degraded performance in our Rwanda Airtel deposit and payout gateways, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

IDENTIFIED 5 days ago - at 08/20/2025 07:14PM

We are still experiencing degraded performance in our Rwanda Airtel payout gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.

IDENTIFIED 6 days ago - at 08/20/2025 06:43AM

We are still experiencing degraded performance in our Rwanda Airtel deposit and payout gateways, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.

IDENTIFIED 7 days ago - at 08/19/2025 03:10PM

This is a quick update to inform you that we are still experiencing degraded performance in our Rwanda Airtel deposit and payout gateways, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

IDENTIFIED 7 days ago - at 08/19/2025 07:39AM

This is a quick update to inform you that we are still experiencing degraded performance in our Rwanda Airtel deposit and payout gateways, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

INVESTIGATING 7 days ago - at 08/19/2025 01:24AM

We are experiencing degraded performance in the Rwanda Airtel services. We are investigating the issue.

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