Outage in pawaPay

Performance degradation affecting Tanzania Airtel services

Resolved Major
August 20, 2025 - Started 5 days ago - Lasted 4 days
Official incident page

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Outage Details

We have identified instability in Tanzania Airtel services. We have escalated this to the MMO for resolution.
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 08/24/2025 07:03PM

This incident has been resolved.

MONITORING 1 day ago - at 08/24/2025 06:15PM

We are seeing improvements in success rates and will continue monitoring the incident.

IDENTIFIED 1 day ago - at 08/24/2025 12:17PM

Airtel Tanzania is still facing degraded performance on their platform and they have not provided any ETA for a resolution. We will share an update in case of any improvements. Thank you for your patience and understanding.

IDENTIFIED 2 days ago - at 08/23/2025 08:30PM

Airtel Tanzania is still facing degraded performance on their platform and they have not provided any ETA for a resolution. We will share an update in case of any improvements. Thank you for your patience and understanding.

IDENTIFIED 4 days ago - at 08/22/2025 11:04AM

This is a quick update to inform you that we are still experiencing instabilities in our Tanzania Airtel gateways, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

IDENTIFIED 4 days ago - at 08/22/2025 08:20AM

This is a quick update to inform you that we are still experiencing instabilities in our Tanzania Airtel gateways, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

IDENTIFIED 4 days ago - at 08/22/2025 08:18AM

This is a quick update to inform you that we are still experiencing instabilities in our Tanzania Airtel gateways, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

MONITORING 4 days ago - at 08/22/2025 12:21AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 4 days ago - at 08/21/2025 11:03PM

This is a quick update to inform you that we are experiencing an outage in Tanzania Airtel services, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

IDENTIFIED 5 days ago - at 08/21/2025 03:54AM

We have identified instability in Tanzania Airtel services. We have escalated this to the MMO for resolution.

IDENTIFIED 5 days ago - at 08/20/2025 09:10PM

We have identified instability in Tanzania Airtel services. We have escalated this to the MMO for resolution.

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