Outage in pawaPay

Performance degradation affecting Rwanda MTN services

Resolved Minor
August 30, 2025 - Started 23 days ago - Lasted about 14 hours
Official incident page

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Outage Details

We have identified instability in Rwanda MTN services. We have escalated this to the MMO for resolution.
Components affected
pawaPay MTN :: Payout
Latest Updates ( sorted recent to last )
RESOLVED 22 days ago - at 08/30/2025 09:37PM

This incident has been resolved.

MONITORING 22 days ago - at 08/30/2025 08:39PM

We are seeing improvements in success rates and will continue monitoring the incident.

IDENTIFIED 23 days ago - at 08/30/2025 03:05PM

This is a quick update to inform you that we are still experiencing degraded performance in our Rwanda MTN payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

IDENTIFIED 23 days ago - at 08/30/2025 07:25AM

We have identified instability in Rwanda MTN services. We have escalated this to the MMO for resolution.

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