Outage in pawaPay

Performance degradation affecting Malawi Airtel services

Minor
September 09, 2025 - Started about 9 hours ago
Official incident page

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Outage Details

We are experiencing degraded performance in the Malawi Airtel services. We are investigating the issue.
Components affected
pawaPay Airtel :: Web Deposit pawaPay Airtel :: Payout
Latest Updates ( sorted recent to last )
IDENTIFIED 24 minutes ago - at 09/09/2025 08:51AM

Unfortunately we are still experiencing degraded performance in our Airtel Malawi deposit and payout gateways. Airtel is still working on restoring their services but have not given us an ETA for a resolution. We'll provide an update as soon as possible. Thank you for your patience.

IDENTIFIED about 7 hours ago - at 09/09/2025 02:30AM

We have identified instability in Malawi Airtel services. We have escalated this to the MMO for resolution.

MONITORING about 7 hours ago - at 09/09/2025 01:50AM

A fix has been deployed by Malawi Airtel. We are seeing improvements in success rates and will continue monitoring the incident.

INVESTIGATING about 9 hours ago - at 09/09/2025 12:04AM

We are experiencing degraded performance in the Malawi Airtel services. We are investigating the issue.

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