Outage in pawaPay

Performance degradation affecting Zambia Zamtel NFS services

Resolved Major
September 16, 2025 - Started 6 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We have identified instability in Zambia Zamtel services. We have escalated this to the MNO for resolution.
Components affected
pawaPay Zamtel :: USSD Deposit pawaPay Zamtel :: Payout pawaPay Zamtel :: Web Deposit
Latest Updates ( sorted recent to last )
RESOLVED 6 days ago - at 09/16/2025 07:03PM

The incident has been resolved. We apologise for the inconvenience.

MONITORING 6 days ago - at 09/16/2025 06:49PM

We are seeing improvements in success rates and will continue monitoring the incident.

IDENTIFIED 6 days ago - at 09/16/2025 06:17PM

This is a quick update to inform you that we are still experiencing an outage in our Zambia Zamtel NFS payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

IDENTIFIED 6 days ago - at 09/16/2025 06:00PM

We have identified instability in Zambia Zamtel + NFS services. We have escalated this to the MNO for resolution.

IDENTIFIED 6 days ago - at 09/16/2025 05:41PM

We have identified instability in Zambia Zamtel services. We have escalated this to the MNO for resolution.

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