Outage in pawaPay

Performance degradation affecting Ghana Telecel services

Major
September 25, 2025 - Started about 9 hours ago
Official incident page

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Outage Details

We have identified instability in Ghana Telecel services. We have escalated this to the MMO for resolution.
Components affected
pawaPay Telecel :: Web Deposit pawaPay Telecel :: Payout
Latest Updates ( sorted recent to last )
MONITORING about 2 hours ago - at 09/25/2025 07:52PM

We are seeing improvements in success rates and will continue monitoring the incident.

IDENTIFIED about 5 hours ago - at 09/25/2025 04:40PM

We are experiencing instabilities in our Ghana Telecel deposit and payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.

IDENTIFIED about 7 hours ago - at 09/25/2025 02:40PM

We are experiencing an outage in our Ghana Telecel deposit and payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.

IDENTIFIED about 7 hours ago - at 09/25/2025 02:22PM

This is a quick update to inform you that we are still experiencing degraded performance in our Telecel Ghana deposit and payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

IDENTIFIED about 9 hours ago - at 09/25/2025 12:44PM

We have identified instability in Ghana Telecel services. We have escalated this to the MMO for resolution.

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